"The BIGGEST little Hobby Shop In The World"
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Items Available
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In The World's Largest
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Model Railroad
Product Database



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Store Policies

The following are policies we have had to implement due to customer abuse of our friendly and honest service since we opened for business in 2005.
 

Ordering

Effective 01/08/22

BRH pre charges for all orders for the merchandise only at the time of order. Then shipping, handling and any surcharges from the wholesalers and manufacturers will be added in a second charge when the order(s) are ready to ship.

EFFECTIVE 09/01/10:
Updated 03/04/11, 07/19/12, 07/27/13, 04/01/15 revised 12/26/17:

When ordering your choice from Blue Ridge Hobbies , you are receiving the lowest price at the time you order an item. Products are subject to availability and are usually shipped to you in 2 to 3 business days (sometimes longer depending upon time of year such as the Christmas  Holidays or weather related issues) from when your order date (unless otherwise noted on order status page, email or phone call you may receive) most times orders are shipped within 2 to 3 business days and within 1 business day shipping on in stock** items shipped next business day.

All prices are subject to change until paid for in full and some quantities may be limited by the manufacturer or supplier.

All availability is subject to change due to system updating which is done after 8am each day. We do our best to keep the inventory updated throughout each day to provide our customers with the best in stock information possible.
100% accuracy of information is not guaranteed.

Our customers are amazed at our great fill rates. With our ability to complete your order as fully as we can within 2 to 3 business days (Covid delays now stretch this to 5 t 7 days) stems from our total commitment to providing our customers the best possible rate of fill during the processing of your transaction. No one at Blue Ridge Hobbies  likes "out of stock" situations or incorrect information on our website. We do our best to prevent these situations with 4 major wholesalers located around the USA. Also, where applicable, we work directly with manufacturers to offer the lowest possible prices!

To assume that any dealer or hobby store carries everything in stock at all times would not be a realistic expectation. We do have a rather large inventory of items to support our customer's needs but it is very important that you understand, to keep our prices as low as possible we have adopted a completely different business model than our competitors.

Blue Ridge Hobbies  has a large buying power world wide with numerous wholesales and manufacturers. These relationships allows us to supplement our inventory with over 140,000 additional model railroad items though our website, all available to procure the next business day if needed. In most cases, we opt to keep prices lower and use the 3 day (Covid delays now stretch this to 5 to 7 days) ground shipping option from our wholesalers and manufacturers to Blue Ridge Hobbies store .

This allows us to be more efficient and offer our customers outstanding fill rates and low prices without the burden of huge inventories. We make every attempt to alleviate
"out of stock" situations and incorrect information on our website. This means that the chances are excellent that Blue Ridge Hobbies  will be able to complete your order and ship 100% of your merchandise in the allotted processing time. This also helps us keep our prices down.

All products sold by Blue Ridge Hobbies  are new, with full manufacturer warranty, unless otherwise noted in the item description field.

Remember, there really isn't a need to call us and ask if a certain item is in stock when we can usually get it for you in one, two or three business days.  If an item will be out of stock you will be notified via email or phone or at the bottom of your receipt. Also, you can use the shopping cart comment box to advise BRH how you want BRH complete your order in the event of a back order.

IMPORTANT:
You can have an order shipped at one time if you have back order or advance reservation items on the order. We call this SHIP AS ONE and all you have to do is use this term in the Comment Box when ordering.

Also, if an item is temporarily sold out or, for example, you order 10 and only 8 might be available, just note in the Comment Box BACK ORDERS OK. If this is not done then the shortage will not automatically back ordered.

All products are ordered from the wholesaler or manufacturer and it is up to the manufacturers and wholesaler to fill the order. If the wholesalers and manufacturers do not fill the order after the order is placed it is not the fault of Blue Ridge Hobbies if the do not product the product or do not produce enough product for a pre order / back order / advance reservation, even if you place the advance reservation prior to the advance reservation deadline.

ORDERING SCHEDULE:
UPDATED 06/12/22 and  07/11/20 To reflect Covid 19 delays. Previous Update 02/27/19 Due to changes in the shipping schedules and arriving times of product coming to BRH from the USPS UPS and Fedex.

The following schedule may help you:

Currently it is talking 5 to 8 days for transmitted to the warehouses and manufactures order to arrive at BRH for shipping to you. That is up from just 3 days pre Covid. The wholesalers and manufacturers are processing the orders the same day, the delay is in the USPS, UPS and Fedex systems.

At this point the plan is to ship Monday, Tuesday and Thursday until ordering volume increases and  shipping infrastructure changes back to pre Covid . We will change ordering from the wholesalers and manufacturers to match as needed.

So, orders received from Friday 6am until Monday 6am will be ordered as needed from the wholesalers and manufacturers at 6am Monday. Items should arrive late Saturday based on current inbound shipping schedules from UPS, Fedex and USPS and should ship on Monday.

Orders received from Monday 6am until Wednesday 6am will be ordered as needed from the wholesalers and manufacturers at 6am Wednesday. Items should arrive late Monday based on current inbound shipping schedules from UPS, Fedex and USPS and should ship on the following Tuesday.

Orders received from Wednesday 6am until Friday 6am will be ordered as needed from the wholesalers and manufacturers at 6am Friday. Items should arrive late Wednesday based on current inbound shipping schedules from UPS, Fedex and USPS and should ship on the following Thursday.

Since our website is not a live inventory of products, you can check our main wholesalers websites (Walthers.com for about 95% of orders) for product availability. Items from these wholesalers reach Blue Ridge Hobbies® usually within two to three business days.

During the holiday season  from November until around January 15th an additional day or two may need to be added to the shipping time from BRH to you. This is due to delays in product coming to BRH for shipping to you.

Orders and/or add-ons to orders will not be accepted via email or voicemail. A new order or add-on must be placed via the shopping cart or by calling 864-255-4671 during normal business hours. Also, check the holiday schedule for more info on days the retail store and shipping department will be closed Click here and the World Wide Shipping Schedule Click here.

Telephone Orders:

Effective 06/01/10 and updated 03/04/11 all phone orders or order additions to shopping cart / online orders will require a 5% fee of the total order. This is being done due to the extended time that phone orders take. In most cases, customers have already looked at our website and just have not finalized the online orders.

**** We no longer will be able to honor online sale prices for telephone orders. To get sale pricing, your order must be placed via our online shopping cart.


On Sale Pricing:

Effective 06/01/10 we will no longer adjust any pricing differences in retail store between on line sale pricing vs. in retail store prices.
**** If you would like a product based on the on line sale price, it must be ordered on line via our shopping cart. In the event that pricing at Walthers.com is lower then the prices currently available via  our shopping cart, you will, at minimum, get the Walthers.com pricing. Please note the price difference you are looking for in the comment box with a note preceded by *********** and then your comment.

If you can not find a product on our shopping pages, feel free to email mail us at contactus@blueridgehobbies.com to place or request your order without our shopping cart or research on products you can not find. Or call 864-255-4671.

All credit card payments are processed via our Point Of Sale System on a encrypted secure link.
 

Key To Website Database Terms


This regards notes in the information field on the product search pages

If the field is empty, this means during the last update for this manufacturer, the product was listed as available. We will have to order the product from the manufacturer or wholesaler to fill your order.

Ready To Ship As of 8 am each day, this product was in store and ready to ship*. We do our best
 to keep this status up to date.
Unknown Availability Date Wholesaler or Manufacturer does not have product available and does not
know when the product will be available. Can be back ordered.
Advance Reservation Advance Reservation date set by
wholesaler or manufacturer. Date is not guaranteed.
Retired Item has been retired and in some cases can be back ordered. back order arrival is not
 guaranteed and may never be filled
Sold Out or Sold Out - Can Not Be Ordered Item is currently sold out and can
not be back ordered. This status can change at anytime
In Transit Item has arrived in the USA and is being processed by US Customs for transport to wholesale or manufacturer for distribution to Blue Ridge Hobbies®.
Price To Be Announced Price has not yet been set by manufacturer or wholesaler. Item can be ordered with the price to be added at a later date
At Least One Or More Available At Warehouse At least one available at warehouse (our wholesalers warehouse or our very small retail store warehouse) or our retail store
Minimum Order Quantity In the item description field it is noted what the minimum order number/amount is for this particular product. If you order 1 when the minimum order is 6, your order will be changed to a quantity of 6. If it is minimum order of 12 and your order 1, your order will be changed to  a quantity of 12. And so on. This is done because many items we sell, such as scale lumber, come in packs of 25 or 50 and these packs can not be broken and shipped or sold in smaller quantities. The change in quantity does not update on the shopping http://cart. It is updated when your order is placed for "picking" to fill the order. You will not be notified if you order incorrectly. Any returns under this scenario would require a 20% restock fee and require an RMA (Return Merchandise Authorization) before the items can be returned. 
Discontinued When Sold Out When item is sold out it will no longer be available for sale. Availability is based on the last business day database update.
No Information From Manufacturer Means just that.
The manufacturer has not updated the date the item will be available.
New Arrival Item has recently arrived from the manufacturer.
Quantities may be limited.
Limited Availability Manufacturer product production will be in a small batch. Quantities may be limited.
Pre Ordering is recommended.
Special Order This item can be ordered from the manufacturer directly by the wholesaler.
This order can sometimes take several weeks, months or years  to fill.
DESCRIPTION SUB CATEGORIES
ABBREVIATION OR TYPE  
ACL (Glue, Cleaners, Lubricants)
BVRR (Books, Videos, Railroadiana)
CC (Digital / DCC / Command Control)
CPLRS TRKS (Couplers / Trucks)
Decal (Decals)
Figure (People, Animals, Misc Scene Details)
Freight (Freight Cars)
LEM  (Lighting, Electrical, Motors)
Locomotive (Diesel, Steam, Motive Power)
Military (Military Vehicles)
Paint (Painting and Painting Supplies)
Part (Parts) 
Passenger (Passenger Cars)
PSS (Power Supplies / Transformers / Power Packs)
SBS (Scratch Building Supplies / Building Materials)
Scenery (Trees, Ballast, Bushes, Vegetation, Plaster, Etc)
Signal (Signals, Detection Units, Signs)
Structure (Buildings, Homes, Industries)
Tool (Tools)
Toy (Toys)
Track (Track and Track Accessories)
Trainset (Trainsets for Beginners and more)
Vehicle (Autos, Trucks, Etc.)

*This item is a store stock item and will be filled from our store inventory. This availability can change after each daily update and effect the shipping of your product. When this occurs, the item(s) will need to be ordered from the wholesaler or manufacturer.

"Bulk" in the product description may require a minimum quantity to be ordered to receive the low price.

Also, some items may have a minimum order amount and this may not be noted in the description field. You will be emailed if the product ordered does not meet the minimum.
 

First Time Customers


First time customer orders are charged for merchandise only prior to shipping or deposit as required by the order. At time of shipping then any fees and shipping will be added.

We can not ship first time orders to an secondary or alternate address. All merchandise must be shipped to your credit card billing address for the first order. Future orders using the same credit card can be shipped to a  secondary or alternate address.

All first time customer orders are sent SIGNATURE REQUIRED.
 

Back Orders / Advance Reservations / Special Orders /
Store Hold Bin / Ship As One


SIGNATURE REQUIRED SHIPMENTS

Some orders and shipments will required the signature of the credit card holder used. There is a pass through fee from the USPS and Fedex for this requirement. Items that will require signature on shipment include but are not limited to:

First Time Customer Orders
Limited Run Items
Low Inventory Items such as but not limited to locomotives, rolling stock, structures and vehicles.
Discontinued When Sold Out Items
High Dollar Shipments (for example, Fedex shipments over $500 automatically require a signature per Fedex policy)

Effective 02/21/21:

We will no longer be automatically back ordering items. If you order 10 for example and we are only able to ship 5, then the other 5 would be automatically canceled and not back ordered. You would have to reorder them at a later date when they are in stock. If you are ordering and item that, at the time of order, is listed as an Advance Reservation, the item will be ordered as an Advance Reservation and a deposit of  20% of that items total will be charged.

Ship As One is no longer an option. No more holding orders for shipment. All orders will be shipped as they arrive. All orders in the hold bins designated as SHIP AS ONE have been shipped as of 03/09/21

Effective 03/20/16 revised 12/26/17 updated 05/13/19:

Items not in stock will only be placed on advance reservation / back order at a customer's request per the availability status via the shopping cart order page. Effective 02/21/21 there will no longer be back orders allowed. (see above). 

Back ordered items for residents in the Continental USA will be shipped as per the shipping and handling information below.

Blue Ridge Hobbies
will require a 20% deposit on ALL back ordered items and advance reservations and specialty orders. This will be charged at time of order. Item / Product Price is subject to change by manufacturer and/ or wholesaler and is beyond our control. You must keep your credit card up to date at all times. Shipping and handling charges are extra and will be charged at time of shipping. Long wait times can be expected for the product to arrive. Blue Ridge Hobbies has no control over when the products will arrive.

Deposits will be refunded as store credit only if the advance reservation / back order is canceled by the customer by telephone phone and speaking with a Blue Ridge Hobbies customer service representative and by receiving an order cancellation number. Email and voice mail cancellations are not excepted at anytime.

Back Orders and special orders prior to 04/01/15 6am EDT - orders will be shipped when received after full payment which includes shipping and any miscellaneous fees that may be applicable is received.

Credit card is required for all back ordered and advance reservation items. YOU MUST KEEP YOUR CREDIT CARD INFORMATION UP TO DATE AT ALL TIMES. IF YOUR CARD IS NOT UP TO DATE YOU MAY LOOSE YOUR ADVANCE RESERVATION / BACK ORDER. REFUNDS WILL BE FOR IN STORE CREDIT ONLY.

Back Orders and special orders prior to 04/01/15 6am EDT are assumed authorized by customers unless otherwise noted in the comment box and/or back order field on the shopping cart credit card input page. We can not call or email you back regarding status of potential back order item(s). This information is available via the product search page. You can note in the comment field on the shopping cart and potential replacements for a potential out of stock item.

Back Orders and special orders prior to 04/01/15 6am EDT items may be shipped in combination with future orders or as an individual shipment. New shipping and handling charges may apply. If you wish to have back orders shipped as one shipment, please note your request in the comment box at time of ordering ship as one shipment and combine with previous orders if any. Otherwise, each order and / or item will be shipped individually with separate handling charges.

Back Orders and special orders prior to 04/01/15 6am EDT or held orders over 7 days old that are on hold for future shipment with other back orders or future new orders, will be charged to your credit card for merchandise only until all the item(s) can be shipped, based on your response in the comment box to each order.

The status of your back order , advance order or special order can be attained by calling 864-255-4671 during our normal business hours or visiting the Blue Ridge Hobbies™ ordering page. Just look up the product number to see if it is available or check Walthers.com

PLEASE NOTE: Advance Reservations, Back Orders and Special Orders prior to 04/01/15 6am EDT older than 3 months are subject to potential price increases. You will not be notified of any price increase by the wholesaler or manufacturer as we are not notified by the wholesaler and manufacturers unfortunately. If you would like to cancel any back ordered item, contact Customer Service immediately regarding this item. Please call 864-255-4671 during our normal business hours. If you call and do not speak with a Blue Ridge Hobbies™ customer service representation, then leave a message for a call back during normal business hours. Until you receive a call back and receive a order cancellation number, the order is not considered canceled. Emails or voicemails are not accepted for back order, special order or advance order cancellations. Please refer to the Holiday Schedule if you do not received a call with 72 hours since there are times that Blue Ridge Hobbies™ is closed.

All products are ordered from the wholesaler or manufacturer and it is up to the manufacturers and wholesaler to fill the order. If the wholesalers and manufacturers do not fill the order after the order is placed it is not the fault of Blue Ridge Hobbies if the do not product the product or do not produce enough product for a pre order / back order / advance reservation, even if you place the advance reservation prior to the advance reservation

It is the responsibility of each customer to keep your credit card information, address, email and phone information current. If your credit card information, such as credit card expiration or a change in credit card information or address, email and phone information you must notify Blue Ridge Hobbies™ immediately by telephone during our normal business hours and speak with customer service OR you can update your credit card information using the secure Blue Ridge Hobbies™ Product Search Page Shopping Cart and picking the item CREDIT CARD. The other fields do not need to be filled out.

Special Order items can not be cancelled. Pending Arrival Items (items on their way from the manufacturer or wholesalers) to Blue Ridge Hobbies™ or Pending Shipping To You Items can not be cancelled without a 20% restock fee.

Back Orders, advance reservations and special orders prior to 04/01/15 6am EDT will require an additional shipping charge and are shipped separately unless noted by you in the comment field . We can combine back ordered, Special Order and Advance Reservation items with new orders that have been placed to save shipping. Answer the shopping cart shipping questions to reflect your choice in how Blue Ridge Hobbies™  will handle your order.

Prices are usually guaranteed by the manufacturer and wholesaler for 3 months from the date of order. BRH does not control the pricing only the discount. Once a product is ordered it is rare that there is a price increase after the date of order. You will be notified via email if there is a price increase.

EFFECTIVE 05/28/08 updated 05/13/10, 04/01/15 and 05/15/19:
Prior to 04/01/15 Due to customers not picking up ordered merchandise at our retail store:

 ALL special order items will require 20% deposit via credit card or cash.

 All orders must be picked up within 7 days from receipt at
Blue Ridge Hobbies and your phone and/or email notification.
    After 7 days the merchandise will be charged to your credit card and shipped to you at your cost if not picked up by the 8th day.

Defective merchandise must be returned to manufacturer no exceptions, including in store purchases.

 No Returns or Exchanges on electrical equipment and parts including but not limited to Motive Power, DCC Equipment, Power Supplies, Switches and Electrical Turnouts.
 

Pricing


Our base discount is an automatic 20% or more off most manufacturer's suggested retail pricing. Some discounts are higher and some are lower. We beat Walthers pricing as well as pricing for most of our internet competition. Some items have deep discounts from our ON SALE, WEEKLY SALE and other SALES that are run each week. Our regular prices are lower then most other online and retail locations around the world with many specially priced items lower than others sale prices! We do check our pricing all the time and compare it to our competition.

Sign up for our email updates to keep informed on our great sale pricing. JUST CLICK HERE!

Save even more! Use the Discount Code link if available. Or type the words ON SALE! in the search engine field to find the ON SALE! items for each individual manufacturer.

Phone orders or in retail store order will be sold at the store discount rate, not the internet store rate. Internet store sale items and specials are not valid in the retail store.

The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included and are added at the time your order is shipped to you or picked up at our retail store.

Prices on these pages are available for online sales only

Surcharges

Effective 01/08/22

Surcharges from the manufacturers and wholesalers continue to occur.

Lionel and Rapido have a "temporary" 5% surcharge on all newer items as we announced last week. These surcharges are now being passed along to our customers as the surcharges are not part of the BRH pricing. Also, the Milwaukee Warehouse is now passing along special shipping charges on "oversized" item like grass mats. Again this cost will have to be passed along to our customers as needed.

Lionel items with the surcharge are noted as such in the product description. Rapido only lets BRH now when we get the shipping invoice! And with the oversized additional shipping charge you should just assume that things let grass mats, flex track, cork, train sets etc. , might have this surcharge. BRH will not now if there is a oversized surcharge until after the item(s) are shipped. BRH has no control over that.

Keep sizes of products in mind when you order. BRH does its best to keep shipments down to the minimum number of shipping boxes.

So, for example, do not order flex track and then a building because there are no boxes conducive to shipping these items in one box!

If  you have an issue with a possible surcharge on an advance reservation or back order, please contact BRH by phone during our normal business hours so we can cancel your order!

Minimum Order

Effective 07/19/12 revised 07/27/13, 01/01/18, 03/01/18 and 05/01/20:

Minimum Online Shopping Cart Order is $0.00 effective 07/19/12
Effective 07/27/13 - On Line Orders under $25.00 will have a mandatory $3.00 service fee to cover credit card processing fees.
Effective 01/01/18 - On Line and Phone Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.
Effective 05/01/20 - On Line and Phone Orders Minimum Order is now $50.00. No acceptations!
Effective 07/27/20 - Orders that do not meet minimum order requirements due to the answer to the question Back Orders Okay? being answered NO, which then allows the order to incorrectly process to avoid the minimum order amount total allowing the order to bypass the terms of $50.00 order minimum per our store policy. Effective immediately the back ordered / advance reservation are considered removed from the order. If the order then does not meet the $50.00 minimum order requirement per store policy, the order will then be canceled.

In Store Visit Request

Effective 05/01/20:

The retail store will no longer be open to walk up customers do to the high volume of internet sales and related operations that are 99% of Blue Ridge Hobbies operations. While we value our local customers and out of town visitors to the store, under the current operating conditions due to the situations that have arisen from Convid-19, the retail store will only be open to the public via the Schedule To Visit times only effective immediately. Visitation reservation are available Monday through Saturday from 11am until 4pm. There is a non refundable $30.00 fee that can be applied to in store purchases.

The time and date selected are for a maximum 30 minute window or any part of the 30 minutes and will be confirmed via email or phone call.

You can set up and appointment to shop the available stock of the retail or to place an in person order or to just come in and discuss model railroading.

If you miss the visitation time window, the fee is non refundable.

Requests for a visit must be placed via our on line shopping cart only. 24 Hour notice is required. Phone calls for reservations are not accepted:
CLICK HERE TO RESERVE A TIME
 

Phone Orders

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
Effective 01/01/18 - On Line and Phone Orders Minimum Order is now $50.00. No acceptations!
 

Help Desk: Got A Question?


Effective 12/26/17:


Blue Ridge Hobbies strives to offer excellent customer service. But, unfortunately potential customers have been taking advantage of helpful and friendly service. Some questions asked of our staff are very easy and quick to answer, but as we continue to strive to offer helpful information to our phone, email and in store customers, We have found that customers basically are wanting us to do research for them so that they can purchase somewhere else. Unfortunately we have had many customers in store, via phone and via email take advantage of our good nature in trying to help the model railroading community. We can no longer afford to take this time to offer 'free' research and advice.

Since Blue Ridge Hobbies is an internet business with 98% of its sales coming from online orders, taking time to answer questions has been taking its toll on processing orders for our 'paying' customers. We can no longer offer 'free' advice or spend long periods of time with non  revenue generating customers.

Need help with your model railroading? We will answer quick and easy questions as time allows. More involved questions will require a fee to answer and may require calls to the manufacturers of technical support if we do not know the answer.

We have found that most questions posed to us have the answer readily available if the customer would just take the time to do some research on their own. We can now longer do this for free. Either the customer should buy a product (minimum order apply see policy page for more information).

As of 07/24/20 We will no longer be able to help diagnosis or repair or appraise model railroad items.

All other help will be charged at $30.00 per 30 minute block of time or any part of that 30 minute block, paid up front.

If you purchase product from us then we will credit any question/help fees to your order for same day questions and purchases.
 

International Orders / International Credit Cards


International customers and International Credit Card (Non US BANK) please note:
Effective 05/26/07 -- additional fees for international shipping and paperwork fee charges (international monetary conversion fees) will be added to your total order cost after initial credit card processing. Unfortunately, these additional fees need to be passed along to you, our customers due to the additional time needed to process and package your order.

Here is a list of known fees as of 06/29/16:

Australia  12.5%
Austria 12.5%
Belguim

12.5%

Canada 12.5%
China 17.5%
Denmark 12.5%
Finland 12.5%
France 12.5%
Germany 12.5%
Great Britain 12.5%
Ireland

12.5%

Israel 14.5%
Italy 

15.5%

Netherlands 12.5%
New Zealand 12.5%
Russia 18.5%
South Korea 18.5%
Switzerland 12.5%

Above is a list of known fees and countries we do ship to. If you country is not listed, please assume we will ship to your country. If not, the shopping cart page will be updated to reflect the order status and appropriate fees charged.

Foreign Transaction Charge: A Foreign Transaction Fee is a surcharge that is charged on your credit card bill if you use your card to make a purchase in a currency that is not your domestic currency or a transaction that passes through a foreign bank. This fee is partly charged by your payment networks like Visa or MasterCard and partly by your credit card provider. This fee is partly charged by your payment networks like Visa or MasterCard and partly by your credit card provider.
 
Whenever you buy something abroad (or at home) with your debit/credit card, four parties are involved: You, your bank, the retailer/merchant you bought your stuff from and their bank. The two banks perform a series of steps to ensure your payment is processed and transferred securely, and it reaches the retailer promptly. When your bank sends your payment to the retailer’s bank (known as the acquiring bank), a small fee is retained (in Canada's case the fee averages out to be 12.5% from our past experience). This is called the interchange fee. Similarly, when the retailer’s bank sends the payment to the retailer, it deducts a small fee – this is called the Merchant Service Charge and incorporates a number of component fees such as the interchange fee, costs to cover services provided by their bank. This rate is negotiated directly between the retailer and its bank. All these charges are passed on to the customer which is “You”. You end up paying extra for your purchases or the services.
 
There are basically two types of charges involved:

1. Foreign Currency Conversion fee – The fee that Visa and Mastercard charge you because your card is Canadian and your Card balance reflects in Canadian Currency and when you use it abroad, you pay it in the currency of the country you are in. The conversion happens from INR to that currency and  Visa and MasterCard automatically charge a fee on foreign currency exchange and anything in excess of it is generally a small margin of profit for the bank.
2. Foreign Transaction Charge-  Charge that your Debit/Credit card provider puts on you for carrying out a transaction in foreign currency. Your Debit/Credit card is designed to work only in the currency of the country it has been issued in or domestically but when you go abroad and use the card to either shop or withdraw cash, your bank will charge you for that Foreign transaction

All first time orders from international customers outside the United States, will be shipped 30 days after you order is received for processing. Initially, your credit card will be charged the full cost of your shippable order. Shipping is charged to your card at time the order is ready to ship. This is done to prevent credit card fraud.

Once you have established an account with your first order, any further orders using the same credit card will be processed within 3 to 4 business days.


We apologize for this delay.

Countries and locations that Blue Ridge Hobbies will not ship to are: Japan, Mexico, North Korea, India, Thailand, Vietnam, Brazil, Singapore, Nigeria, Iran, Iraq, Indonesia, Yemen, Libya, Egypt, Syria, Afghanistan, Pakistan, India, Sri Lanka, Argentina and Cuba. This is subject to change at anytime and may not be announced on this page.
 

Shipping and Handling


THIS SECTION IS FOR ESTIMATING PURPOSES ONLY

Estimated Shipping and Handling:
Shipping charges for services are exact cost and will not be quoted or estimated prior to order shipping. We ship via the lowest cost shipper based on your location, package weight, size and shopping cart question responses. The shipping cost is the actual shipping cost! We have no control over the prices!

If you want the order to ship as one SHIP AS ONE order to avoid potential multiple shipments due to back orders and advance reservations, just note in the COMMENT BOX on the personal information / shipping question / credit card page SHIP AS ONE. Then we will hold shipping until all items arrive for all opens you have open with us. Items being held for future shipment will charged for and placed in your personal BRH Hold Bin.

CONTINENTAL US
Most domestic orders are shipped US Postal Service First Class Mail for packages under 14oz  starting at about $5.40 per package. All packages are shipped by weight and we ship via the lowest cost carrier is used in all cases to save you money. We do not quote shipping rates in advance. If you want to lowest cost shipping choose the CHEAPEST option for shipping when you are checking out.

United States Postal Service (USPS) and Fedex shipping is also available upon request. Bulky, heavy and high value items may be shipped exact charge via US Postal Service or Federal Express (Fedex).

Please provide a street address for these FEDEX deliveries.  Shipping charges for these services are exact cost. Expedited services are available at actual costs.

Please note your shipping preference in the comment box on the shopping cart credit card information page.

ALASKA AND HAWAII:
Orders may be shipped United States Postal Service or FEDEX. Shipping charges for these services are exact cost and will be quoted prior to order confirmation. 

INTERNATIONAL:
Orders may be shipped United States Postal Service or FEDEX. USPS is usually the lowest cost. Shipping charges for these services are exact cost. Your credit card will be charged at the time of your order for the cost of the items purchased less cost of shipping. There is a 30 day hold on all international orders. Then the day it is scheduled to ship, shipping and handling charges will be processed to your order completing the order. See below for overall processing time. This is done to prevent credit card fraud.

Requests to have the declared value to be less than the actual value of the package or shipped as a gift, will not be honored.

Standard parcel post air to ground: (Please allow 4-12 weeks delivery time)
Minimum $3.00 handling fee plus actual cost of shipping (you can estimate your shipping cost as 20% on orders less than $150 and 15% on orders over $150 before discounts). Tariffs and other fees may apply and be charged to your credit card after you receive your order.
Blue Ridge Hobbies  does not have any control nor do we know in advance of the shipping of product to you, what the cost will be. In some cases, there is no additional fee or tariff charged by the country you are shipping to.

Air Mail: Minimum $3.00 handling fee plus actual cost of shipping

Please use your credit card to expedite processing of your order.
Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped outside of the United States.

New Customers (please note):
For your protection, we can only ship to your credit card billing address. After 90 days, you will be able to ship packages to an alternate location. We apologize for any inconvenience.

HANDLING FEES
:
Minimum fee per shipment $2.00* effective with order placed from 03/04/11 on all new orders.
 
SHIPPING FEES:
Shipping cost is the actual cost of shipping. No additional fees or charges are added to shipping costs.

  • General Shipping Costs (in most cases):
    Standard: via USPS are shipped via weight. Insurance is added nominal fee and at the shippers discretion. No other additional shipping costs are added on. You can choose no insurance based on the response to the questions on the shopping cart order. You must note your choice of no insurance in the comment field. 

    PLEASE NOTE: all orders are shipped by weight and your shipping cost will reflect that cost. Please contact us for more details. The average cost of 1lb shipping via USPS Priority Mail is about $10.40 (including insurance and delivery confirmation). Small items that can be shipped using padded envelopes, such as Kadee coupler products, will reduce the overall cost. Estimates for your specific shipping and handling cost can not be determined prior to shipping.

    Also, if you ship to a business (commercial) address and the lower cost shipping is via UPS or Fedex, you can save an estimated $2.00 per shipping!

    Effective 11/27/07
    To Protect you purchase during shipping, due to problems related to USPS delivery problems and lost packages, All packages sent via USPS will require Delivery Confirmation and Insurance. Fedex shipments are not effected in this manner.


    Effective 09/09/22
    Due to additional costs that Fedex adds to packages shipped via Fedex Shipmanager by adding fees after the price is quoted via Shipmanager via our statement from BRH. Unfortunately  if this occurs, which is a rare occurrence, BRH will have to recoup these additional charges, that are unknown until we receive our statement from Fedex, for you, our customer. So an additional charge will occur if this situation arises. Copy our statement can be forwarded to you as proof upon your email request for this information.

    BRH apologizes for this situation but it is beyond our control.

    To avoid this potential situation, pick USPS only as your shipping option. However, sometimes with large packages, even with these fees  that Fedex charges after the fact, it still may be cheaper to ship via Fedex Ground than with USPS which is usually much higher than Fedex Ground.

    BRH does its best to keep our prices for product low. We have no control of the cost of shipping. Shipping is a pass through cost to you, our customers.

    Rush: next business day for in stock products
    are shipped via weight. No additional shipping costs are added on. Cost handling fee + $19.99

    In Stock Items "Ready To Ship" are shipped next business day
  • Most orders ship within the next business day after receipt for our suppliers unless the items is in stock. In stock in store items ordered by 3pm EST are shipped next business day.
  • Products are subject to availability and are usually shipped and received by you in 7 to 10 days from when you order (unless otherwise noted in the confirmation email you will receive). Within 1 business day shipping on in stock items shipped next business day. Most orders are shipped to you within 3 business days from your order date.
  • All back orders will be sent via standard USPS Priority or Fedex shipping when received. Additional shipping and handling may apply.
    *Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped via priority or rush delivery; nor can they be shipped outside of the United States. If you have any questions regarding what constitutes hazardous materials, please call 1-864-255-4671.

    We accept VISA, Mastercard and Discover. Please use your credit card to expedite processing of your order and include your CVV number on the back of your credit card. (American Express cards are no long accepted  effective 01/01/2010)

    ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL OR FEDEX UNLESS OTHERWISE NOTED ON YOUR SHOPPING CART ORDER, YOU CAN ADVISE US THAT YOU PREFER PARCEL POST. HOWEVER IT IS NOT RECOMMENDED.

    ALL ORDERS ARE SHIPPED VIA THE ANSWERS TO YOUR SHOPPING CART ORDER ANSWERS VIA USPS or FEDEX.

Reimbursement for lost shipments:
Due to increased shipping delays,
Blue Ridge Hobbies will reimburse you for any loss ONLY AFTER we have been reimbursed by the USPS or OTHER CARRIER. In some cases, this may take up to one year or more. REQUESTS FOR REIMBURSEMENTS MUST BE RECEIVED WITHIN 7 DAYS OF SHIPMENT TO YOU BASED ON YOUR SHIPPING EMAIL NOTIFICATION FROM OUR SHOPPING CART AND/OR THE USPS . OUTSIDE OF THE 7 DAY TIME FRAME WE HAVE NO RECOURSE WITH THE CARRIERS TO LOCATE YOUR SHIPMENT AND YOU CAN NOT BE REIMBURSED DUE TO ERRORS NOT CAUSED BY Blue Ridge Hobbies™.

Insurance Liability Coverage:
United States Postal Service (surface or air): A maximum of $600.00 per shipped carton.


FEDEX has a maximum of declared invoiced value per shipment.

Insurance claims can take up to 6 months to be paid. Blue Ridge Hobbies can not send replacement merchandise for damaged items until the insurance claim is paid. In some cases, the product is no longer available and can not be replaced in which case when the claim is paid, you will be reimbursed. If the product is available, you can request a immediate replacement however that will be at your cost and will be reimbursed only when the claim is paid.
 

Hold Policy


Revised 12/26/17:

Local customers (within 100 miles of the warehouse or store):
  • Items may be held for 7 days after voice confirmation via voice mail or direct contact with the customer for items received by or in stock at Blue Ridge Hobbies® the may be shipped to or held at our retail store without further notification to the recipient on the 8th day. Orders and/or items will be charged to your credit card on file after the 8th day.

Non-local customers living within the 50 Contiguous United States:

  • Items may be held for 5 days after voice confirmation via voice mail or direct contact with the customer for items received by or in stock at Blue Ridge Hobbies® the may be shipped to or held at our retail store without further notification to the recipient on the 8th day. Orders and/or items will be charged to your credit card on file after the 6th day.

Holds may not be extended beyond specified days listed above. Please provide a phone number and credit card number with the expiration date unless special arrangements have been made with customers service via telephone call to 864-255-4671 during our normal business hours.
 

Sales Tax


South Carolina residents or South Carolina credit card billing address' or in store purchases regardless of your address will be charged the appropriate sales tax.

Mail orders taken by phone, fax or e-mail for delivery outside of South Carolina will not be taxed.

Internet Online Catalog orders from outside the state of South Carolina are not taxed AT THIS TIME. If that situation changes, we will post it here.
 

Disputes

In the event there is an issue with your order you should notify us by email at: contactus@blueridgehobbies.com OR by calling during our normal business hours. DO NOT LEAVE A MESSAGE! You must talk with a Blue Ridge Hobbies representative!

You should have the receipt number you received and provide a clear and concise explanation of the disputel.

Disputes can be resolved immediately and others may take up to 60 days from the date we receive notification of the dispute. Disputes must be received no later than 30 days from the date of the original receipt date. Disputes needing research can only be researched on Fridays during our normal retail schedule. The reason for this is that some disputes require the 'pulling' of old or original hard copies of your order / invoice / shipping paperwork that may have already been sent to the office for storage.

You will receive a DRN (Dispute Resolution Number) that you can refer to when contacting Blue Ridge Hobbies for status of the dispute.

Again, 'entangled' disputes may take sometime, up to 60 days. to research and resolve after you receive DRN number. If you have a DRN number, the dispute is not being processed. You must speak with a BRH representative to receive the Dispute Resolution Number (DRN)
 

Damaged Product


Updated 03/18/11

In the event a customer receives a product that was damaged in shipment by USPS or FEDEX, please follow the following procedures:

  • 1.) Notify Blue Ridge Hobbies by calling during our normal business hours and the USPS or FEDEX shipping receiver office within 14 days of receipt.
  • 2.) Make sure you have the  USPS or FEDEX shipper or tracking number.
  • 3.) Retain all shipping materials (carton, packing materials, etc.)

USPS or FEDEX will notify Blue Ridge Hobbies to issue a call tag at our (shipper) end. USPS or FEDEX will then pick up the shipping materials, the damaged model and the box from your address. This institutes the claim settlement. We will ensure that all corrective action is performed as quickly as possible.

Defective items not damaged during shipment can be returned for exchange to Blue Ridge Hobbies for replacement at shippers expense but that is not recommended.  We due require that all damage returns be sent to the appropriate manufacturer or wholesaler as it is their responsibility to repair or replace the item or item(s) within 14 days of receipt. 

Blue Ridge Hobbies will not cover any shipping costs due to our low price points for any returns as defective. It is not industry standard that the manufacturer or wholesaler, or even the seller of the merchandise, cover return shipping.
 

Returns and Order Cancellations


The following shipping information only applies to orders placed directly with
Blue Ridge Hobbies .

YOUR GUARANTEE
-- RETURN AUTHORIZATIONS
-- REPLACEMENTS --
-- ORDER CANCELLATIONS --

Items sold by Blue Ridge Hobbies are warranted by the manufacturers to be as advertised and to be satisfactory to YOU. Any item you find to be unsatisfactory should be returned directly to the manufacturer for credit or refund or replacement. Not returned to Blue Ridge Hobbies™.

Defective merchandise must be returned to the manufacturer. No Returns or Exchanges on electrical equipment and parts including but not limited to Motive Power, DCC Equipment, Power Supplies, Switches and Electrical Turnouts.

There are some exclusions to our return policy including, but not limited to, opened software, discontinued items, and some manufacturers that require their items to be returned directly to them.

EFFECTIVE 9/14/08: It is your responsibility to see that the manufacturer receives the merchandise in the original package, in saleable condition (unless defective when you receive it). You may return items up to 30 days after purchase (the date on your receipt). Please include a copy of your invoice/packing list/receipt. NO EXCEPTIONS

PLEASE NOTE:  If you would like to cancel any back ordered item, contact Customer Service please call us immediately during our normal business hours regarding this item.  Please call 864-255-4671. Emails are not accepted for back order cancellations.

RETURNS
Processing will be expedited by doing the following:


Some items may be returned to
Blue Ridge Hobbies up to 30 days after purchase. Please phone our customer service desk during our normal  business hours , to request a Return Merchandise Authorization (RMA) Number (1-864-255-4671). You will need to provide your customer number or order number or receipt number or invoice number and the stock number of the item(s) to be returned and the reason for the return.

Include a letter of instruction in the package advising if you are requesting credit or exchange. Write your Return Authorization (RMA) number on the outside of the shipping carton.

Pack carefully. We are not responsible for damage during the return shipment. We suggest that you insure your return package to us if it has a high-dollar value.

Send all Returns to:
Blue Ridge Hobbies Returns Dept.
118 Deer Path Ct
Greenville SC 29617

EFFECTIVE 03/05/09 revised 04/12/12

1. A 20% RESTOCK FEE on your order error.

2. A 50% restock fee will be applied to returns and order cancellations*** which do not meet the above and below criteria.

3. Returns on special orders, advance reservations or returns to manufacturer or wholesaler (not for replacement of product but for refund).
Blue Ridge Hobbies return policy per either line 1 or 2 plus any manufacturer or wholesaler fee or charges for returns

4. 100% refund on Blue Ridge Hobbies error.

5. Items returned without RMA, OXL or XLN number will not be processed for refund or exchange. No acceptations. You must speak with a Blue Ridge Hobbies customer service representative. Call during our normal business hours.

6. Authorized returns can take up to 90 days to process through Blue Ridge Hobbies and will be for store credit only effective June 1, 2009.

7. Order cancellations must be done verbally by the originator of the order (the person on the order), during our normal business hours. No emails or voice mails will be accepted effective April 12, 2012. You will need to receive an OXL or XLN number to confirm your order cancellation. The is a minimum fee of 4% to cancel an order to cover credit card processing fees that have not been received buy BRH or are on their (already shipped to) BRH when a deposit was needed.

8. Items canceled with an OXL or XLN number will be charged a 20% restock fee or a 50% restock fee for items returned to Blue Ridge Hobbies  without a OXL or XLN number for items already received by Blue Ridge Hobbies Blue Ridge Hobbies shipped to or in the process of being shipped to Blue Ridge Hobbies but not yet received from a supplier, manufacturer or other source, hold bin items not yet paid for, shipping fees for product from the supplier, manufacturer or other source effective April 12, 2012.

9. Credit card fees charged by the credit card companies are charged and are as follows: Transaction fee $0.25, 4% credit card processing fee and international credit card processing fee (see International Customers information above.
 

Check or Money Order and Other Payment Methods


Online shopping cart orders and phone orders must be paid by credit card (Visa, Mastercard and Discover effective 01/01/10 we no longer accept American Express) . Check and money orders are no longer accepted for payment for shopping cart orders or in store purchases. Wire Transfers are not accepted.

In store purchases methods of payment are Cash, credit cards Visa, Mastercard and Discover effective 01/01/10 we no longer accept American Express, checks or money orders.

If the check is returned for Non Sufficient Funds (NSF), Account Closed, Stopped Payment or Unable To Locate, prior to shipping, there is a $50.00 return check for (which our bank changes us), unfortunately, we must pass this fee to you before shipping. We will contact you via email, phone and/or mail to advise you of your options.

Return checks will be collected to the full extent of the law and will be prosecuted if not paid.

Please make sure you have the funds available in to avoid these fees!
 

Credit Cards


We accept Visa, MasterCard and Discover.

We are very diligent with our credit card processing and security via our encrypted network.

We verify all credit card transactions via our credit card processing company and other means to secure that all transactions are processed to prevent credit card fraud. If there is any question about your credit card, you will contacted via email and / or phone to verify your order. We may even contact your credit card company directly.

If we determine that credit card fraud or theft via credit is suspected, we will contact the proper authorities that will include but not limited to the card issuing bank, local police, local magistrate, Post Master Secret Service and  Interpol as needed.
 

Miscellaneous Information

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.
 

Privacy Policy


Blue Ridge Hobbies
does not sell any customer information to third parties.
We will only request and keep information which is required to process your orders and to send sale notifications. 
 
Your on-line orders are encrypted and sent to a secure server.

Blue Ridge Hobbies Mountains Of Fun!

* (Handling can include cost of shipping from wholesaler or manufacturer for special orders and non-in stock items).

** In stock means in stock within the Blue Ridge Hobbies® warehouse. I most cases items listed as available for purchase must be shipped to BRH by the manufacturer or wholesaler. Then product would be sent when received from the manufacturer or wholesaler. If your order is immediately shipped you will receive a shipping email the same day or next business day you placed your order informing you that your order is shipped.

*** Orders cancelled after order is placed (through shopping cart, email, in store or phone)
and not shipped to or picked up by customer, pending shipping or in transit items from wholesaler or manufacturer or Blue Ridge Hobbies® supplier.

**** Effective 06/01/10 Due to the extended time frame to take phone orders and check pricing on each item, we no longer will be able to honor online store pricing for phone orders. We regret having to do this, however we must do this to keep overall prices low.
 

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The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $50.00 effective 07/27/20

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost

All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.

"At Least One Or More Available At Our Warehouse"  does not indicate what is available for sale at the retail store.
"At Least One Or More Available At Our Warehouse"  indicates what is listed as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies® manufacturers product search page update. This includes but not
 limited to items that are dealer returns, show stock, reserved items, damaged product, and otherwise unavailable for sale items.
Therefore, not all items listed as "At Least One Available At Our Warehouse"
 are available for sale or distribution at your time of viewing the product search page as product availability changes throughout each day. 

The Unknown Availability  or Advance Reservation listing shows items expected to arrive according to the manufacturers or wholesalers supplied information.  
The information on this page is updated as frequently as possible. 100% accuracy of information is not guaranteed.
Check with Blue Ridge Hobbies® via email at
contactus@BlueRidgeHobbies.com for updated information.

Copyright © Blue Ridge Hobbies® LLC All Rights Reserved, 1980-2022

Blue Ridge Hobbies® , BlueRidgeHobbies.com ®, Blue Ridge Hobbies®  Newsletter, Blue Ridge Hobbies® Stationmaster-gram™, Blue Ridge Hobbies® E-Depot™
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BetweenTheTracks.com and all information or any other artwork or properties owned by Blue Ridge Hobbies® Copyright © Blue Ridge Hobbies® All Rights Reserved, 1980-2022

As to corporate manufacturers and suppliers artwork/properties: © each entity or corporation used for the purchase of product sale.

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contact the webmaster at contactus@BlueRidgeHobbies.com

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