Policies

 

ORDERING

EFFECTIVE 09/01/10:
Updated 03/04/11

Minimum Order is $25.00 including phone orders outside of 100 mile radius of Blue Ridge Hobbies® retail store.

When ordering your choice from Blue Ridge Hobbies® , you are receiving the lowest price at the time your order an item. Products are subject to availability and are usually shipped to you in 3 to 5 business days from when your order date (unless otherwise noted an order status page, email or phone call you may receive) most times orders are shipped within 2 to 3 business days and within 1 business day shipping on in stock** items shipped next business day.

Our base discount is an automatic 25% off most manufacturer's suggested retail pricing. Some discounts are higher and some are lower. Our regular prices are lower then most other online and retail locations in the world. With many specially priced items lower than others sale prices!

Save even more! Use the Discount Code link. Or type the words ON SALE! in the search engine field to find the ON SALE! items for each individual manufacturer.

Phone orders or in retail store order will be sold at the store discount rate, not the internet store rate. Internet store sale items and specials are not valid in the retail store.

International customers please note: Effective 05/26/07 -- additional fees for international shipping and paperwork fee charges will be added to your total order cost after initial credit card processing. Unfortunately, these additional fees need to be passed along to you, our customers due to the additional time needed to process and package your order.

Here is a list of known fees as of 10/22/11:

Above is a list of known fees and countries we do ship to. If you country is not listed, please assume we will ship to your country. If not, the shopping cart page will be updated to reflect the order status.

All first time orders from international customers outside the United States, will be shipped 30 days after you order is received for processing. Initially, your credit card will be charged the full cost of your shippable order. Shipping is charged to your card at time the order is ready to ship. This is done to prevent credit card fraud.

Once you have established an account with your first order, any further orders using the same credit card will be processed within 3 to 4 business days.

We apologize for this delay.

Countries and locations that Blue Ridge Hobbies® will not ship to are: Japan, Mexico, North Korea, India, Thailand, Vietnam, Brazil, Singapore, Nigeria, Iran, Iraq, Indonesia, Yemen, Libya, Egypt, Syria, Afghanistan, Pakistan, India and Cuba. This is subject to change at anytime and may not be announced on this page.

Estimated Shipping and Handling:

Shipping charges for services are exact cost and will not be quoted or estimated prior to order confirmation. We shipped via the lowest cost shipper based on your location and shopping cart question responses.

CONTINENTAL US
Most domestic orders are shipped US Postal Service Priority Mail ground for starting at about $4.80. All packages are shipped by weight and we ship via the lowest cost carrier is used in all cases to save you money.

Bulky, heavy and high value items may be shipped exact charge via US Postal Service or Federal Express (Fedex).

Please provide a street address for these UPS deliveries. United States Postal Service (USPS) and Fedex shipping is also available upon request. Shipping charges for these services are exact cost. Expedited services are available at actual costs.

Please note your shipping preference in the comment box on the shopping cart credit card information page.

ALASKA AND HAWAII:
Orders may be shipped United States Postal Service, UPS or FEDEX Air. Shipping charges for these services are exact cost and will be quoted prior to order confirmation. 

INTERNATIONAL:
Orders may be shipped United States Postal Service or FEDEX. Shipping charges for these services are exact cost. Your credit card will be charged at the time of your order for the cost of the items purchased less cost of shipping. There is a 30 day hold on all international orders. Then the day it is scheduled to ship, shipping and handling charges will be processed to your order completing the order. See below for overall processing time. This is done to prevent credit card fraud.

Countries on the banned purchase list due to numerous fraudulent purchase attempts are: Countries and locations that Blue Ridge Hobbies® will not ship to are: Japan, Mexico, North Korea, India, Thailand, Vietnam, Brazil, Singapore, Nigeria, Iran, Iraq, Indonesia, Yemen, Libya, Egypt, Syria, Afghanistan, Pakistan, India and Cuba.

Any orders from these countries with a credit card billing address or shipping address in these countries, will not be processed

Requests to have the declared value to be less than the actual value of the package will not be honored.

Standard parcel post air to ground: (Please allow 4-12 weeks delivery time)
Minimum $5.00 handling fee plus actual cost of shipping (you can estimate your
shipping cost as 20% on orders less than $150 and 15% on orders over $150 before
discounts). Tariffs and other fees may apply and be charged to your credit card after
you receive your order. Blue Ridge Hobbies® does not have any control nor do we know in
advance of the shipping of product to you, what the cost will be. In some cases, there is
no additional fee or tariff charged by the country you are shipping to.

Air Mail: Minimum $5.00 handling fee plus actual cost of shipping

Please use your credit card to expedite processing of your order.
Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped outside of the United States.

New Customers (please note):
For your protection, we can only ship to your credit card billing address. After 90 days, you will be able to ship packages to an alternate location. We apologize for any inconvenience.

HANDLING FEES:
Minimum fee per shipment $2.00* effective with order placed from 03/04/11 on all new orders.
 
SHIPPING FEES:
Shipping cost is the actual cost of shipping. No additional fees or charges are added.

• General Shipping Costs (in most cases):
  Standard: via USPS Priority Mail and are shipped via weight. Insurance is added nominal fee and at the shippers discretion. No other additional shipping costs are added on. You can choose ho insurance based on the reponse to the questions on the shopping cart order.
  
  PLEASE NOTE: all orders are shipped by weight and your shipping cost will reflect that cost. Please contact us for more details. The average cost of shipping via USPS Priority Mail is about $6.65 (including insurance and delivery confirmation). Small items that can be shipped using padded envelopes, such as Kadee coupler products, will reduce the overall cost. Estimates for your specific shipping and handling cost can not be determined prior to shipping.
  
  Also, if you ship to a business (commercial) address and the lower cost shipping is via UPS or Fedex, you can save an estimated $2.00 per shipping!
  
  Effective 11/27/07
  To Protect you purchase during shipping, due to problems related to USPS delivery problems and lost packages, All packages sent via USPS will require Delivery  Confirmation and Insurance. Fedex shipments are not effected in this manner.
  
  Rush: next business day for in stock products are shipped via weight. No additional shipping costs are added on. Cost handling fee + $19.99
  
  In Stock Items "Ready To Ship" are shipped next business day
• Most orders ship within the next business day after receipt for our suppliers unless the items is in stock. In stock in store items ordered by 3pm EST are shipped next business day.
• Products are subject to availability and are usually shipped and received by you in 7 to 10 days from when you order (unless otherwise noted in the confirmation email you will receive). Within 1 business day shipping on in stock items shipped next business day. Most orders are shipped to you within 3 business days from your order date.
• All back orders will be sent via standard USPS Priority or Fedex shipping when received. Additional shipping and handling may apply.
  *Hazardous materials, such as alcohol based-paints, solvents,
  resins, and paint removers cannot be shipped via priority or rush
  delivery; nor can they be shipped outside of the United States. If
  you have any questions regarding what constitutes hazardous
  materials, please call 1-864-255-4671.

  We accept VISA, Mastercard and Discover. Please use your credit card to expedite processing of your order and include your CVV number on the back of your credit card. (American Express cards are no long accepted  effective 01/01/2010)
  
  ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL OR FEDEX UNLESS OTHERWISE NOTED ON YOUR SHOPPING CART ORDER, YOU CAN ADVISE US THAT YOU PREFER PARCEL POST. HOWEVER IT IS NOT RECOMMENDED.
  
  ALL ORDERS ARE SHIPPED VIA THE ANSWERS TO YOUR SHOPPING CART ORDER ANSWERS VIA USPS or FEDEX.

Reimbursement for lost shipments:
Due to increased postal delays, Blue Ridge Hobbies® will reimburse you for any loss ONLY AFTER we have been reimbursed by the USPS or OTHER CARRIER. In some cases, this may take up to one year or more. REQUESTS FOR REIMBURSEMENTS MUST BE RECEIVED WITHIN 7 DAYS OF SHIPMENT TO YOU.

Insurance Liability Coverage:
United States Postal Service (surface or air): A maximum of $600.00 per shipped carton. Insurance is added to most orders for a nominal fee when shipped via USPS.

FEDEX has a maximum of declared invoiced value per shipment.

Hold Policy:

Local customers (within 100 miles of the warehouse or store):

• Items may be held for 7 days for items received by or in stock at Blue Ridge Hobbies® then will be shipped to your without notification to the recipient on the 8th day.  

Non-local customers living within the 50 Contiguous United States:

• Items may be held a maximum of 5 days.

For all other customers outside of the mainland United States: Items may be held a maximum of 7 days. Holds may not be extended beyond specified days. Please provide a fax number or phone number and credit card number with the expiration date unless special arrangements have been made with customers service call 800-988-2125.

Sales Tax:
South Carolina residents or South Carolina credit card billing address' or in store purchases regardless of your address will be charged the appropriate sales tax.

Mail orders taken by phone, fax or e-mail for delivery outside of South Carolina will not be taxed.

Internet Online Catalog orders from outside the state of South Carolina are not taxed AT THIS TIME. If that situation changes, we will post it here.

Damaged Models / Product:
Updated 03/18/11

In the event a customer receives a model that was damaged in shipment by UPS, USPS or FEDEX, please follow the following procedures:

• 1.) Notify  Blue Ridge Hobbies® and the UPS, USPS or FEDEX shipping receiver office.
• 2.) Make sure you have the UPS, USPS or FEDEX shipper or tracking number.
• 3.) Retain all shipping materials (carton, packing materials, etc.)

UPS, USPS or FEDEX will notify Blue Ridge Hobbies® to issue a call tag at our (shipper) end. UPS, USPS or FEDEX will then pick up the shipping materials, the damaged model and the box from your address. This institutes the claim settlement. We will ensure that all corrective action is performed as quickly as possible.

Defective items not damaged during shipment can be returned for exchange to Blue Ridge Hobbies® for replacement at shippers expense but is not recommended.  We due require that all returns be sent to the appropriate manufacturer or wholesaler as it is their responsibility to repair or replace the item or item(s). 

Blue Ridge Hobbies® will not cover any shipping costs due to our low price points for any returns as defective. It is not industry standard that the manufacturer or wholesaler, or even the seller of the merchandise, cover return shipping.

Checks or Money Order and Other Payments:

Online shopping cart orders and phone orders must be paid by credit card (Visa, Mastercard and Discover effective 01/01/10 we no longer accept American Express) . Check and money orders are no longer accepted for payment for shopping cart orders. Wire Transfers are not accepted.

In store purchases methods of payment are Cash, credit cards Visa, Mastercard and Discover effective 01/01/10 we no longer accept American Express and checks

If the check is returned for Non Sufficient Funds (NSF), Account Closed, Stopped Payment or Unable To Locate, prior to shipping, there is a $35.00 return check for (which our bank changes us), unfortunately, we must pass this fee to you before shipping. We will contact you via email, phone and/or mail to advise you of your options.

Return checks will be collected to the full extent of the law and will be prosecuted if not paid.

Please make sure you have the funds available in to avoid these fees!

The following shipping information only applies to orders placed directly with Blue Ridge Hobbies® .

Items sold by Blue Ridge Hobbies® are warranted to be as advertised and to be satisfactory to YOU. Any item you find to be unsatisfactory should be returned directly to the manufacturer for credit or refund or replacement.

Defective merchandise must be returned to the manufacturer. No returns or exchanges on electrical parts or equipment including but not limited to Motive Power, DCC Equipment, Power Supplies, Lighting and Power Routing Electrical Switches.

There are some exclusions to our return policy including, but not limited to, opened software, discontinued items, and some manufacturers that require their items to be returned directly to them.

EFFECTIVE 9/14/08: It is your responsibility to see that the manufacturer receives the merchandise in the original package, in saleable condition (unless defective when you receive it). You may return items up to 30 days after purchase (the date on your receipt). Please include a copy of your invoice/packing list/receipt. NO EXCEPTIONS

PLEASE NOTE:  If you would like to cancel any back ordered item, contact Customer Service please call us immediately regarding this item.  Please call 800-988-2125. Emails are not accepted for back order cancellations.

Processing will be expedited by doing the following:

Some items may be returned to Blue Ridge Hobbies® up to 30 days after purchase. Please phone our customer service desk during normal business hours Tuesday thru Saturday, to request a Return Authorization Number (1-864-255-4671). You will need to provide your customer number or order number or receipt number or invoice number and the stock number of the item(s) to be returned and the reason for the return.

Include a letter of instruction in the package advising if you are requesting credit or
exchange. Write your Return Authorization number on the outside of the shipping carton.

Pack carefully. We are not responsible for damage during the return shipment. We suggest
that you insure your return package to us if it has a high-dollar value.

Send all Returns to:
Blue Ridge Hobbies® Returns Dept.
2400 N Pleasantburg Dr Unit F
Greenville SC 29609

EFFECTIVE 03/05/09

1. A 20% RESTOCK FEE on your order error or merchandise problem.

2. A 20% restock fee will be applied to returns and order cancellations*** which do not meet the above criteria.

3. Returns on special orders, advance reservations or returns to manufacturer or wholesaler (not for replacement of product but for refund). Blue Ridge Hobbies® return policy per either line 1 or 2 plus any manufacturer or wholesaler fee or charges for returns 

4. 100% refund on Blue Ridge Hobbies® error.

5. Items returned without RMA number will not be processed for refund or exchange.

6. Returns can take up to 90 days to process through Blue Ridge Hobbies® and will be for store credit only
effective June 1, 2009.

Blue Ridge Hobbies® does not sell or share any customer information with third parties.
We will only request and keep information which is required to process your orders and to
send sale notifications. 
 
Your on-line orders are encrypted and sent to a secure server.

Blue Ridge Hobbies® Mountains Of Fun!™i

* (Handling can include cost of shipping from wholesaler or manufacturer for special orders and non-in stock items).

** In stock means in stock within the Blue Ridge Hobbies® warehouse. I most cases items listed as available for purchase must be shipped to BRH by the manufacturer or wholesaler. Then product would be sent when received from the manufacturer or wholesaler. If your order is immediately shipped you will receive a shipping email the same day or next business day you placed your order informing you that your order is shipped.

*** Orders cancelled after order is placed (through shopping cart, email or phone) and not shipped to customer, pending shipping or in transit items from wholesaler or manufacturer or BRH supplier.

**** Effective 06/01/10 Due to the extended time frame to take phone orders and check pricing on each item, we no longer will be able to honor online store pricing for phone orders. We regret having to do this, however we must do this to keep overall prices low.

Minimum Online Shopping Cart Order is $25.00
All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

In-Stock does not indicate what is available for sale. "In-Stock" indicates what is listed as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies® manufacturers product search page update. This includes but not
 limited to items that are dealer returns, show stock, reserved items, damaged product, and otherwise unavailable for sale items.
Therefore, not all items listed as "in-stock" are available for sale or distribution at your time of viewing the product search page. 

The New Arrival or Advance Reservation listing shows items expected to arrive according to the manufacturers or wholesalers supplied information.  
The information on this page is updated as frequently as possible. 100% accuracy of information is not guaranteed. Check with Blue Ridge Hobbies® via email at contactus@BlueRidgeHobbies.com for updated information.