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Policies |
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When ordering your choice from
Blue Ridge Hobbies® ,
you are receiving the
lowest price at the time your order an item. Products are subject to availability
and are usually shipped to you in 7 to 10 business days from when your order
date (unless
otherwise noted an email you may receive) most times orders are shipped within 3
to 4 business days and within 1 business
day shipping on in stock**
items shipped next business day.
All prices are subject to change
until paid for in full and some quantities may be limited by the manufacturer or
supplier.
All availability is subject to change due to system updating which is done after
8am each day. We do our best to keep the inventory updated throughout each
day to provide our customers with the best in stock information possible.
100% accuracy of information is
not guaranteed.
Our customers are amazed at
our great fill rates. With our ability to complete your order as fully as we can
stems from our total commitment to providing our customers the best possible
rate of fill during the processing of your transaction. No one at
Blue Ridge Hobbies®
likes "out of stock" situations or
incorrect information on our website. We do our best to prevent these situations
with 4 major wholesalers located around the USA. Also, where applicable, we
work directly with manufacturers to offer the lowest possible prices!
To assume that any dealer
or hobby store carries everything in stock at all times would not be a realistic expectation.
We do have a rather large inventory of items to support our customer's needs but
it is very important that you understand. To keep our prices as low as possible
we have adopted a completely different business model than our competitors.
Blue Ridge Hobbies®
has a large buying power
world wide with numerous wholesales and manufacturers. These relationships allows
us to supplement our inventory with over 90,000 additional model railroad items,
all available to procure the next business day if needed. In most cases, we opt
to keep prices lower and use the 3 day ground shipping option from our
wholesalers and manufacturers.
This allows us to
be more efficient and offer our customers outstanding fill rates and low prices
without the burden of huge inventories. We make every attempt to alleviate
"out of stock" situations
and incorrect information on our website. This means that the chances are
excellent that
Blue Ridge Hobbies®
will be able to complete
your order and ship 100% of your merchandise in the allotted processing time.
This also helps us keep our prices down.
Remember, there
really isn't a need to call us and ask if a certain item is in stock when we can
usually get it for you in one, two or three business days.
If an item will be out of
stock you will be notified via email as to how you want to us
to complete your order.
If you can not find a product on our shopping pages, feel free to email mail us
at
contactus@blueridgehobbies.com to place or
request your order without our shopping cart or research on products you can not
find. Or call 800-988-2125.
All credit card payments are
processed through via Point Of Sale on a secure link.
Back Orders:
Items not in stock are normally only back ordered at a customer's
request. Back ordered items for residents in the Continental USA will be shipped
as per the shipping and handling information below.
Back orders and special request orders will be shipped
when received after payment.
Credit card is required for all back ordered items.
Back orders are assumed authorized by customers unless otherwise noted in the
comment box and back order field on the shopping cart credit card input page.
Backordered items may be shipped
in combination with future orders or as an individual shipment. New shipping and
handling charges may apply.
Special Orders and Advanced Orders:
Items noted as special order either have to be ordered direct
from the manufacturer or wholesaler. Most items require pre-payment and are none
refundable. Items notes as Advanced orders in most cases require pre-payment as
well and are may be none refundable. If you should have any questions, please
contact customer service at 800-988-2125. There is a special customer page to
track the status of your order in these cases.
EFFECTIVE 05/28/08:
Do to customers not picking up ordered merchandise at our retail store:
ALL special order items will require 20% deposit via credit card.
All orders must be picked up within 7 days from receipt at
Blue Ridge Hobbies® and your phone and/or email notification.
After 7 days the merchandise will be charged to your credit card
and shipped to you if not picked up by the 8th day.
Defective merchandise must be returned to manufacturer.
No Returns or Exchanges on electrical equipment and parts including but not
limited to Motive Power, DCC Equipment, Power Supplies and Switches (Not
Turnouts).
Unknown Availability:
Items noted as unknown availability - can be back ordered at no
charge to you. Items can be canceled until they are shipped to
Blue Ridge Hobbies® from either
a wholesaler or manufacturer or other source and is pending arrival at
Blue Ridge Hobbies® . If any is canceled when it is in transit
to
Blue Ridge Hobbies® you will be charge am order cancellation fee. See
the Returns / Cancellations section for more details
Our base discount is an automatic
25% off most manufacturer's suggested retail pricing. Our regular prices are
lower then most other online and retail locations in the world. With many
specially priced items lower than others sale prices!
Save even more! Use the Discount Coupon link. Or
type the words ON SALE! in the search engine field to find the ON SALE! items
for each individual manufacturer.
International customers please note:
Effective 05/26/07 -- additional fees for international exchange rate charges
will be added to your total order cost after initial credit card processing.
Unfortunately, these additional fees need to be passed along to you, our
customers.
Here is a list of known exchange rate fees:
| Australia |
2% |
| Austria |
2% |
| Belguim |
2% |
| Canada |
2% |
| Denmark |
2% |
| Finland |
2% |
| France |
2% |
| Germany |
2% |
| Great Britain |
2% |
| Ireland |
2% |
| Israel |
6% |
| Italy |
4% |
| Japan |
2% |
| Netherlands |
2% |
| New Zealamd |
2% |
| Russia |
10% |
| South Korea |
10% |
| Switzerland |
2% |
All first time orders from international
customers outside the United States, will be shipped 30 days after you order is
received for processing. Initially, your credit card will be charged the full
cost of your shippable order. Shipping is charged to your card at time the order
is ready to ship. This is done to prevent credit card fraud.
Once you have established an account with your first order, any further orders
using the same credit card will be processed within 3 to 4 business days.
We apologize for this delay.
Estimated Shipping and Handling:
Shipping charges for services
are exact cost and will not be quoted prior to order confirmation.
We shipped via the lowest cost shipper based on your location.
CONTINENTAL US
Most domestic orders are shipped US Postal Service Priority Mail ground for
starting at about $4.60. All packages are shipped by weight and we ship via the
lowest cost carrier is used in all cases to save you money.
Bulky, heavy and high value items may be shipped exact
charge via US Postal Service, United Parcel Service (UPS) or Federal Express (Fedex).
Please provide a street address for these UPS deliveries. United States
Postal Service (USPS) and (Fedex) shipping is also available upon request.
Shipping charges for these services are exact cost. Expedited services are
available at actual costs.
Please note your shipping preference in the comment box on the shopping cart
credit card information page.
ALASKA AND HAWAII:
Orders may be shipped United States Postal Service, UPS or FEDEX
Air. Shipping charges for these services are exact cost and will be quoted prior
to order confirmation.
INTERNATIONAL:
Orders may be shipped United States Postal Service, UPS or FEDEX
Air. Shipping charges for these services are exact cost. Your credit
card will be charged at the time of your order for the cost of the items
purchased less cost of shipping. There is a 30 day hold on all international
orders. Then the day it is scheduled to ship, shipping and
handling
charges will be processed to your order completing the order. See below for
overall processing time. This is done to prevent credit card fraud.
Countries on the banned purchase list due to numerous
fraudulent purchase attempts are: Mexico, Singapore, Thailand and Brazil. Any orders
from these countries with a credit card billing address or shipping address in
these countries, will not be processed
Standard parcel post air to
ground: (Please allow 4-12 weeks delivery time)
Minimum $5.00 handling fee plus actual cost of shipping (you can
estimate your
shipping cost as 20% on orders less than $150 and 15% on orders
over $150 before
discounts). Tariffs and other fees may apply and be charged to
your credit card after
you receive your order. You will be notified via email if this
occurs.
Blue Ridge Hobbies®
does not have any control nor do we know in advance of the shipping of product
to you, what the cost will be. In most cases, there is no additional fee or
tariff charged by the country you are shipping to.
Air Mail: Minimum $5.00 handling fee plus actual cost of shipping
Please use your credit
card to expedite processing of your order.
Hazardous materials, such as alcohol based-paints,
solvents, resins, and paint removers cannot be shipped outside of the United
States.
New Customers (please note):
For your protection, we can only ship to your credit card billing
address. After 90 days, you will be able to ship packages to an alternate
location. We apologize for any inconvenience.
HANDLING FEES:
Minimum fee per shipment $3.00*.
SHIPPING FEES:
Shipping cost is the actual cost of shipping. No additional fees or
charges are added.
- General Shipping Costs (in most
cases):
Standard: via USPS Priority Mail and are shipped via weight. Insurance
is added fee a nominal fee and at the shippers discretion. No other additional
shipping costs are added on.
PLEASE NOTE: all orders are shipped by weight and your shipping cost
will reflect that cost. Please contact us for more details. The
average cost of shipping via USPS Priority Mail is about $6.25 (including
insurance and delivery confirmation). Small items that can
be shipped using padded envelopes, such as Kadee coupler products, will reduce
the overall cost. Estimates for your specific shipping and handling cost can
not be determined prior to shipping.
Also, if you ship to a business address and the lower cost shipping is via
UPS or Fedex, you can save an estimated $2.00 per shipping!
Effective
11/27/07
To Protect you purchase during shipping, due to problems related to USPS delivery problems and lost packages,
All packages sent via USPS will require Signature Confirmation and
Insurance. UPS Shipments are not effected in this manner.
Rush: next business day for in stock products
are shipped via weight. No additional shipping costs are added on. Cost
handling fee + $17.99
In Stock Items are shipped next business day
- Most orders ship
within the next business day after receipt for our suppliers unless the items is in stock.
In stock in store items
ordered by 3pm EST are shipped next business day.
-
Products are subject to availability and are usually shipped and received by
you in 7 to 10 days from when you order (unless
otherwise noted in the confirmation email you will receive). Within 1 business
day shipping on in stock items shipped next business day.
Orders received Saturday, Sunday or Monday 10am ship usually by Thursday,
orders received Tuesday by 10am ship usually by Friday, orders received
Wednesday, Thursday and Friday by 10am usually ship by the following
Tuesday.
- All back orders will be
sent via standard USPS Priority, UPS or Fedex shipping when received.
*Hazardous materials, such as alcohol
based-paints, solvents,
resins, and paint removers cannot be shipped via priority or rush
delivery; nor can they be shipped outside of the United States.
If
you have any questions regarding what constitutes hazardous
materials, please call 1-864-255-4671.
Please
use your credit card to expedite processing of your order and include your CVV
number on the back of your credit card.
(American Express cards: CVV
located on the front of the card)
ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL OR UPS OR FEDEX UNLESS OTHERWISE NOTED OR
REQUESTED AT TIME OF YOUR
ORDER, IN THE COMMENT BOX ON THE SHOPPING CART CREDIT CARD INPUT PAGE, YOU CAN
ADVISE US THAT YOU PREFER PARCEL POST. HOWEVER IT IS NOT RECOMMENDED.
ALL ORDERS ARE SHIPPED VIA THE LOWEST COST CARRIER (USPS, UPS or FEDEX)
Reimbursement for lost shipments:
Due to increased postal delays,
Blue Ridge Hobbies®
will reimburse you for any loss ONLY AFTER we have been reimbursed by the USPS
or OTHER CARRIER. In some cases, this may take up to one year or more.
Insurance Liability Coverage:
United States Postal Service (surface or air): A maximum of
$600.00 per shipped carton. Insurance is added to most orders for a nominal fee
when shipped via USPS.
UPS or FEDEX has a maximum of declared invoiced value per shipment.
Hold Policy:
Local customers (within 100 miles of the warehouse
or store):
- Items may be held for 3 days for items
received by or in stock at
Blue Ridge Hobbies® then
will be shipped to your without notification to the recipient.
Non-local customers living within the 50 Contiguous United States:
- Items may be held a maximum of 5 days.
For all other customers outside of the mainland United States: Items may be held
a maximum of 7 days. Holds may not be extended beyond specified days. Please
provide a fax number or phone number and credit card number with the expiration
date unless special arrangements have been made with customers service call
800-988-2125.
Sales Tax:
South Carolina residents or South Carolina credit card billing
address' will be charged the appropriate sales
tax.
Mail orders taken by phone, fax or e-mail for delivery outside of South Carolina
will not be taxed.
Internet Online Catalog orders from outside the state of South Carolina are not
taxed AT THIS TIME. If that situation changes, we will post it here.
Damaged Models / Product:
In the event a customer receives a model that was damaged in
shipment by UPS or FEDEX, please follow the following procedures:
- 1.) Notify
Blue Ridge Hobbies® and the UPS or FEDEX shipping receiver office.
- 2.) Make sure you have the UPS or FEDEX shipper number.
- 3.) Retain all shipping materials (carton, packing materials, etc.)
UPS or FEDEX will notify
Blue Ridge Hobbies® to
issue a call tag at our (shipper) end. UPS or FEDEX will then pick up the
shipping materials, the damaged model and the box from your address. This
institutes the claim settlement. We will ensure that all corrective action is
performed as quickly as possible.
Checks or Money Order Payments:
Orders must be placed by telephone only for pricing. Orders
received via mail without prior contact with
Blue Ridge Hobbies®
will not be processed.
Blue Ridge Hobbies®
accepts checks or money orders for purchases. We will
email mail (if applicable) your total due with an estimated shipping cost (and
over overages will be refunded or held as a credit) when your order is placed and all products from our
suppliers are received. Checks and money orders can be sent to us at:
Blue Ridge Hobbies®
Purchasing Dept.
2327 N Pleasantburg Dr Unit A
Greenville SC 29609
Once the check or money order has cleared your bank (about 7 to 10 days after receipt
of your funds)
your order will be shipped. If the check is returned for Non Sufficient Funds
(NSF), Account Closed, Stopped Payment or Unable To Locate, prior to shipping,
there is a $35.00 return check for (which our bank changes us), unfortunately,
we must pass this fee to you before shipping. We will contact you via email,
phone and/or mail to advise you of your options.
Please make sure you have the funds available in to avoid these fees!
|
RETURNS AND ORDER
CANCELLATIONS |
The following shipping information only applies
to orders placed directly with
Blue Ridge Hobbies® .
YOUR GUARANTEE
-- RETURN AUTHORIZATIONS --
REPLACEMENTS --
-- ORDER CANCELLATIONS --
Items sold by
Blue Ridge Hobbies® are
warranted to be as advertised and to be satisfactory to YOU. Any item you find
to be unsatisfactory should be returned directly to the manufacturer for credit or
refund or replacement.
There are some exclusions to our return
policy including, but not limited to, opened software, discontinued items, and
some manufacturers that require their items to be returned directly to them.
It is your responsibility to see that the manufacturer receives the merchandise in the original
package, in saleable condition (unless defective when you receive it). You may
return items up to 90 days after purchase. Please include a copy of your
invoice/packing list.
Processing will be expedited by doing the following:
Some items may be returned to Blue Ridge Hobbies®.
Please phone our
customer service desk during normal business hours Tuesday thru
Saturday, to request a
Return Authorization Number
(1-864-255-4671). You will
need to provide your customer
number or order number or receipt number or invoice number and the
stock number of the item(s) to be returned and the reason for the return.
Include a letter of instruction in the package advising if you are
requesting credit or
exchange. Write your Return Authorization number on the
outside of the shipping carton.
Pack carefully. We are not responsible for damage during the return
shipment. We suggest
that you insure your return package to us if it has a
high-dollar value.
Send all Returns to:
Blue Ridge Hobbies®
Returns Dept.
2327 N Pleasantburg Dr Unit A
Greenville SC 29609
1. 10% RESTOCK FEE on your order error or
merchandise problem.
2. A 20% restock fee will be applied to returns
and order cancellations***
which do not meet the
above criteria.
3. Returns on special orders or returns to manufacturer or wholesaler
(not for replacement of product but for refund). Blue Ridge Hobbies®
return policy per either line 1 or 2 plus any manufacturer
or wholesaler fee or charges for returns
4.
100% refund on Blue Ridge Hobbies®
error.
5. Items returned without RMA number
will delay processing of your refund.
6. Refunds can take up to 90 days to
process through Blue Ridge Hobbies®
and be reflected on your credit card statement.
Blue Ridge Hobbies®
does not sell or share any customer
information
with third parties.
We will only request and keep information which is required
to process your orders and to
send sale notifications.
Your on-line orders are encrypted and sent to a secure server.
Blue Ridge Hobbies®
Mountains Of Fun!™i
*
(Handling can include cost of shipping
from wholesaler or manufacturer for special orders and non-in stock items).
** In stock means in stock within the Blue Ridge Hobbies® warehouse. I most cases
items listed as available for purchase must be shipped to BRH by the
manufacturer or wholesaler. Then product would be sent when received from the
manufacturer or wholesaler. If your order is immediately shipped you will
receive a shipping email the same day or next business day you placed your order
informing you that your order is shipped.
*** Orders cancelled after order is placed (through shopping cart, email or
phone) and not shipped to customer, pending shipping or in
transit items from wholesaler or manufacturer or BRH supplier.
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