Your service lets me enjoy being a customer
Comment Box On Order
Another shout out to you for your great service!
Comment Box On Order
I wanted to say thank you. You do a great job and I
couldn't be happier with BRH. I always find what I need and
in my opinion you ship it pretty fast.
Comment Box On Order
4 Star Review:
Great selection and excellent customer service. Emails are
answered promptly and orders are fulfilled quickly.
Your customer service is appreciated by me. And I do enjoy
the "News and Updates" emails you send. They remind me to be
a better customer.
Comment Box On Order
I love your posts that are candid and
clear. The hobby is wonderful but very difficult for all
providers. I like that you gave a specific example of how
putting in the wrong company can do real damage.
I have always appreciated your services and products and
will not hesitate to order from you again when I need a
Email To Us
Thanks so much for your business services, your creative
ideas and your 100% follow through.
Wishing you and Blue Ridge Hobby the very best in the
Hello Mr. Ruby, last time I placed an
order for N scale trains, you were kind enough to check with
me (excellent customer service!) since I usually order HO
Comment Box On Order
Good information , nice job . I've always
had good service BRH!!!!
A returning customer
Your selection of items is
great, your ordering process was easy to use.
Comment Box On Order
I ordered some track and
switches a while ago, and I picked them up in the store. I
appreciate the way you keep us updated on what is going on
with shipping and everything, and unfortunately you are
correct in that people are quick to condemn and slow to
praise. Receive my thanks and yes I will ordering more from
you in the future. Thanks again!
Email To Us
Thank you for your service, there are not many stores
anymore where one can get "nearly everything" the model
railroad enthusiast needs ! I really appreciate it to be
able to get so many different items from ONE SINGLE STORE
(especially as shipping to Europe is expensive and i/we also
have to pay customs and tax for the whole amount (incl.
shipping and handling). But still cheaper to buy it here in
Europe (needless to say ... most ist not even available
Email T Us
Thank You so
much for taking such good care of me. I really appreciate
doing business with you. We don't get to much interaction
with the Hobby Shops any more because everything is done
online and it's become so impersonal but you really put out
an effort to change that. So Thank You from a First Time
Customer I will definitely be looking to you for more Train
Email To Us
I appreciate the fact you care very mush about this great
Email To Us
First thing I want to say is you’re doing a great job.
Your emails are very informative.
They tell me what’s going on in the hobby. I get them
by way of another email
Now for the good stuff.
I’ve been a long-time customer at Trainland-Trainworld.
I know just about everybody
at both stores and over many years I’ve bought a lot of
stuff. I want to tell
you I’m sick of the attitude those Bianco’s have.
They’re so arrogant, it’s
disgusting to hear them talk to and about customers like
they were dirt. Every time
I go to the Brooklyn store, I can hear one of them arguing
over the phone with some
person who’s paid them good money and isn’t satisfied.
All they want is your
money and not the problems associated with defective
products they sell. I’m on
their email list so I get those sale day codes, but how
stupid is this policy? You
go to Lynbrook and you know there’s a sale code, but the guy
next to you doesn’t
have it. To me, that’s a bad business policy. I
happen to know the salesmen aren’t
allowed to tell you about these sale codes. You know
what? If I get a chance to
talk to someone in the store, I make sure to tell him about
these sale codes! People
who learn this just shake their heads at the stupidity of
this. Then I tell them
where else they can buy these products, because Trainland
ain’t got the best prices
no more! He’s just announced a BIG SALE DAY this
Saturday. I think I’ll pass
up this golden opportunity.
It’s great to be able to buy things at prices that now beat
He helped drive many a store in this area out of business
with his cut-throat business
practices, and now he’s getting a taste of his own medicine.
Please feel free to print this email. Maybe I’ll send
email from unknown person with email starting with
Thanks for the update and insight. Very
helpful. I have been a HO modeler since 1955. Yes really.
I have most of what I need, but there are details, and new
products that replace
old one with higher quality.
I recently discovered your site and ordered some detail
pars, which you had. Fabulous!
I will continue to follow you site. Surely I will need
something and finding parts
at discount prices is rare these days.
I live in rural Arizona about 120 miles
from the nearest hobby shop (in Phoenix).
Keep up the good work and GOOD LUCK. I am sure there are
legions that depend on you.
There are almost a hundred members in the local (Prescott)
model RR club and I will
promote your “store” to them.
Email To Us
Many thanks to you for providing
a great service to us model railroaders!
Email To Us
Thanks so much for the personal phone call
informing me that my order would be delayed a bit due
to problems with your supplier and FedEx. The eMails I had
received had informed me of such, but your phone call was a
reassuring touch. Prior to my retirement I worked in a
'customer facing' role and was often the bearer of bad
news. I can't express enough how much your personal touch
matters. Order received and my work-in-progress backlog has
increased! I started with this hobby in 1958 and have come
to accept that most things are a journey.
Email To Us
I've been dealing with on-line model
railroad "stores" for over ten (10) years - some good, some
not. 1st Place Hobby was my favorite, but it went out of
business. At that point I discovered Blue Ridge. I've been
very pleased with the prompt service and the prices. I have
placed quite a few orders over the past several years with
BRH; and Frank has always called when there was any
question. Normally I don't devote time to review motels,
retailers, etc, however I feel that the negative drama in an
earlier review may have been a bit overstated. This is only
my personal opinion, but I shall continue to order from Blue
5 Star Google Review
Tony The Title Guy
The business is not really run
as a full retail location, but we went in during its very
limited retail hours to purchase a Lionel train set around
Christmas time. The set was competitively priced against
even online retailers. The owner was very friendly, helpful,
and knowledgeable about his products.
4 Star Google Review
their online store. beautiful web pages. a little difficult
finding the search page. had items delivered to store. owner
explained how the website worked. was knowledgeable and very
helpful with all my HO Scale needs.
4 Star Google Review
I received my order today (needed to pickup and sign package at USPS). Thanks. Only
recently discovered your website as have ordered from Trainworld and ModelTrainStuff.
We spoke on the phone recently. You're on my list; expect another order soon.
You are now my supplier of choice for all my model train needs. Glad I found you!
Thanks for the great service and great prices. While others are fumbling
around on what to do, you get it done with a great attitude. It's a
pleasure shopping with your store.
You guys by far have the best customer service.
To start off I really am blown away with your prices and service. It is just awesome!!!!
I visited your shop a month
ago on a visit to Greenville. I really enjoyed the visit.
You have a great place. In the future I'll send my Walthers
orders to you!
ORDERING FROM YOU (when I have the $$$)
There's no need to apologize for the minor delays of the
past couple of months. I've heard a lot of
moaning the decline of the
traditional, local, "brick-and-mortar" model train store.
While many seem
content to settle into hand-wringing and
inaction in response to this trend, I applaud you for having
the vision and courage to actually do something about it and
transition to a 21st century,
internet-based business model.
Also, if you continue to sell Peco
switches at such low
prices, you could pretty much send me monthly emails
family and I would still buy from you. Best of
luck as you move forward with your business.
My favorite has got to be
BlueRidgeHobbies.com. Great website, you always get the
owner on the phone, reasonable/fast shipping, they can get
what you want usually.
I started a thread awhile back about good internet hobby
shops. My favorite has got to be BlueRidgeHobbies.com. Great
website, you always get the owner on the phone,
reasonable/fast shipping, they can get what you want
usually. Blue Ridge Hobbies has
excellent customer service. The website is extensive, up to
date, and has excellent search functions. If you call, you
almost always talk to Frank, who I believe is the owner.
One thing Frank cautioned me about--esp if you come by their
store in person--their shop is small and most of their
inventory is held at distributors. If you give them a few
days notice, they can bring in something you may be
interested in purchasing.
Also, they have very fair rates on shipping. very
Yesterday I ordered my O gage Williams F3's from Blue Ridge.
Way cheaper than getting them locally, no one locally has
them in stock anyway. Talked to them first on the phone to
get an idea on shipping to my area. The person I talked to
was friendly and helpful. I get the feeling they have a
pretty good customer svc. dept.
many other modelers, usually look for the best price
when buying models and supplies. But I am always
conflicted, desiring to support local hobby shops as well.
Recently, while in Greenville, SC, I visited Blue Ridge
Hobbies, and picked up a few items, very reasonably
priced. While there, I noticed an Atlas HH600 in Jersey
Central livery. Last weekend, I returned (visiting one of
my sons) and asked to see the engine run. One of the owners
obliged, stopping what he was doing, to operate the engine
on their well-detailed layout. He was very patient in
answering my questions about the engine and about another
engine I have been having issues with. He was
very knowledgeable. Best of all, the price was excellent,
far below the suggested retail price. So, I want to commend
this hobby shop and its workers--polite, accommodating, and
helpful. The shop is in a good location, is clean, and
well-stocked. Overall, a great experience! By the way,
the HH600 is sweet! The only issue is those blasted
chains! What a task to apply them! I am half-done with
them and decided to take a break!
John in NC
I have also bought from them from the
internet site. They are great to do business with. Quick service
and great prices.
Blue Ridge Hobbies is the only 'real' model train hobby store in
my area. Everytime I visit Greenville, I make a point to stop
and give the shelves a once or twice over. Special orders were
quick and prices are reasonable. I remember their previous store
across the street from where they are now. What an improvement
with the larger space.
Highly recommended to visit.
Thank you for getting back to me about the tracking number but
Thanks for the great service. I will be placing an order for a couple more
engines (NYC Es) and other stuff in the next week.
arrived today and everything is fine. Blue Ridge Hobbies sure
know how to
pack a box for efficient shipping. Much obliged.
Marie B. (Australia)
I ordered from Blue Ridge Hobbies in July 2008. They shipped
promptly and when there was a
problem with the order they said to return the item and they credited for
the cost of the item
plus postage. The gentleman I spoke to on the phone was helpful and eager
to correct any problems.
I would give them a top rating.
Submitted by rail.bird on Wed, 11/19/2008 - 14:29
Thank you so much for all your help yesterday. You answered or
confirmed (almost) all my questions,
or at least the ones I could remember to ask, and I really
appreciate the time you spent with me.
It’s great to know that there are guys like you (Jon) and Frank around !
I am very satisfied!
Per V. (Denmark)
You guys are AWESOME!!! Always the best prices and
the best service. I'm a repeat customer and cannot imagine not
checking BRH first when considering a purchase for
my pike. Just received the Atlas B23-7 Engine and couldn't be
happier. Will be back again and again and again and AGAIN!!!
I just ordered from you guys last week and order
in great shape Fri. as you can see I'm a satisfied customer
otherwise I wouldn't be
back. You're prices are awesome!! Even e-Bay can't touch the
price on this 2-8-4
I would like to compliment you and your web site, it is by far
the best I Have ever
visited and the easiest to navigate. Keep the good work!
Just wanted to say thank you for such quick and professional
My order arrived, everything was perfect. I will be ordering
These prices are amazing. I wish I would have found you a long
Keep up the great work. Your selection, prices and service are
Frank: Thanks for the truly outstanding service. I started with
HO model railroading in 1950, and never have I had a more
pleasant buying experience. The package arrived less than
24-hours after we talked, nothing missing or damaged. Your
knowledge of the materials I needed helped me make the sound
decision necessary to ensuring the completion of an area that
for eleven years has been nor more than a dream. Hands-on
knowledge, willingness to take time to discuss my interest, good
advice, great prices, quick service all have made me a new
customer. If all retailers did business the way you do, this
country would not be in an economic crisis. And, we'd all be
able to make new friends as I feel I was able to do.
I have a pretty long list & BRH prices beat RRTrains.com for
most of the items that was looking at. I've only ordered from
them once, so I can't really comment on their customer service.
I've been in their store and they seemed friendly enough.
SeadooChooChoo From Trains.com forum posting
My order arrived while I was away on
vacation, everything was fine. Thank you for the GREAT service.
Really pleased with my first order from
you guys. I'm interested in placing another order soon.
My parcel arrived safely today. It was
packed very well and very methodically!
I look forward to doing business in the future.
Thank you for your wonderful prices on
many, many items!
First I want to say that I am very
impressed with your service.
My order arrived very quickly, unlike some
other internet train stores.
You have won yourself a new customer.
I will be making another purchase (probably this
I just wanted to say
that your prices are the best I have ever seen!! I went on
Dallasmodelworks.com when they said they had a
discount sale and here was really no discount they just charged more
*PLEASE NOTE: On 04/30/09 we
had received a call from the owner of Dallas Model Works advising us
that the opinion of Matthew is incorrect and that Matthew did not
understand their policies and charges. The opinion above is that of
Matthew and not that of Blue Ridge Hobbies®.
Great Price, Great Service - only wish you
had a branch closer to
me! Keep up the good work, Frank, it's a pleasure doing business
Great Prices. Again!
You (Blue Ridge Hobbies®)
are the Walmart® of
Model Railroad Discounters
I'm with the Ramapo Valley RR club in
The club members love you guys
You have a very nice site. I look forward to
doing more business with you.
for the order that I put in. I received the supplies on
Shipment received in good order. In fact, I was
pleasantly surprised at the time frame. Thank you. Look forward to doing more
(with Blue Ridge Hobbies).
Friday morning. Many thanks for the patience of acquiring
the items and great service by yourselves. I will deal with you
Hayden U (New Zealand)
I was very pleased with my first web purchase I made from you.
Everything arrived quickly. I talked with the owner of the store about
the web site and the "difficulty" I was having with it. He (I believe it
was Frank?) was very helpful and I can find items with the help of my
Walthers catalog item number. I've already placed another order through
I'm always telling people about great places to shop on the web,
and rest assured, your site will always be highly recommended by me.
I wish I lived closer to Greenville just so I could come up
there and shop in person. I live in Waynesboro Georgia which is very
close to Augusta Georgia. There isn't a decent model railroad shop in
the whole area!
Keep up the great work!!
You .....come out well
ahead of other hobby stores with regards to customer servicing! You are to
Johannes S (New Zealand)
Thank you for the fine service!
I will order from you more often!
I had .... visited your store and was impressed with your
Thank you for the very prompt service.
I've ordered from Blue Ridge Hobbies® before with great satisfaction!!
Great Website with unbeatable prices!!!
service to date and great prices
tell you from my personal experience that this is a very pleasant
to visit and deal with. There is a limited stock for G scale,
but they can
and will order anything that Walthers handles
at good prices.
You can go to their well-organized web site .... and look
at all the prices.
You can order on line for shipment directly to you or
you can pick up web
orders from the store to avoid shipping costs. For
example, there are 42 pages of
items and 47 pages of USA Trains items on their web site.
..... they are reputable folks (that) offer more products at even better
prices. The World's Greatest Hobby needs shops like Blue Ridge who are
customer oriented and have good prices and experienced support.
Pleased with servicing, promptness and receipt in good condition for
order to Australia. In view of the good service, I am looking forward to
ordering from you in the new year.
Neil G. (Australia)
It was a pleasure to talk to you on the phone and your prompt attention to
my order especially at this time of year (December 2007)is amazing.
(I am) Impressed by your
Bob W (Australia)
Wanted to say thanks for
following up and sending along my backordered decals from my order about 6
weeks ago. Some other places tend to forget about backordered items and
then overcharge to ship them. You waived the
handling fee (thanks!) and shipped at cost for a small item
that wasn't available in my original order.
I really appreciate that
and you can look forward to business from me.
Good luck opening your
retail store. There aren't too many left in my area (Connecticut) and only
a good entrepreneur with good customer service can succeed. From my
experience, you will be very successful.
.....I like doing business
with Blue Ridge Hobbies® and I will be back for more stuff.
Loved the prompt service and
once again thanks... you are the best!
I sure do enjoy doing
business with you guys.
I order quite a bit from
Blue Ridge Hobbies®, whom I have found to have the best prices,
even better than Trainworld (albeit a buck or two less).
Nice people to deal with too, usually are on top of things.
Trains.com Forum member
straightforward, knowledgeable, and honest...
he had all the right facts and knew his inventory.
I received my GS4 and it is everything I expected.
I hope to do more business with you.
Here in Montgomery, we don't have a Model Railroad Store,
it's great to find a dependable retailer that I can rely on......
definitely be using you as my main supplier.
I found your site on the internet and am impressed with
range of stock you carry
I just found your website, it is wonderful!
You are great to deal with.
With the holiday and the day of mourning ....and considering
extra-long weekend that was very good turn around time.
I received the order and wish to express my thanks and satisfaction for prompt
and receipt of the items in excellent condition.
You have solidified me as a repeat customer (nearest HS is 140 miles away
and sells at list). I will make sure the club members are aware of your
enterprise and the good pricing and service offered.
I enjoy doing business with you!
Nice doing business with you again....Keep up the great job!
I know who will
be my store from here out!
.... I will be buying from you in the future
because you are one of the few stores that answers emails promptly.
Thank you for all of your help with the tower
Good customer service is rare these days and I truly
appreciate your fast response to my questions!
I appreciate the high level of responsiveness
and customer service I have
experienced from Blue Ridge Hobbies® to date, and love the low prices
and broad selection. I intend to be a frequent customer.
I'm glad you're in business. We don't have a
railroad shop in this area.
I have seen your advertisement in Model Railroader for
November, and saw that your
company promised the lowest prices. I have been looking at your website and must
admit that yes, you have the lowest prices...
anywhere, either online or in
Prices look good and based on the results of this, my first
you will hear again from me. Thanks.
Thanks for the great customer service
I am a satisfied customer and look forward to
ordering from you again.
It is just getting more difficult to find trustworthy, service
shops, whether online or regular stores and you are a rising star. Thanks
I’m happy. Super fast service and everything I ordered.
....we'll be doing business for some time to come....
....thanks for all your help. Looking forward to
receiving....(the) model kits for my husband, Robert. He loves this site!! (its
on our favorite list!) -----
...(the) web site (is) very clean and user friendly -----
Jamie Rinehart (Model Railroader Magazine)