It has been a bit slower this month so
far but buy the end of the day on Tuesday all orders and
back orders that have been received will be sent out to
Changes To Retail Store Schedule
With the every increasing retail store traffic from
new customers and customers picking up orders, Fedex
Freight deliveries coming in later each day, a new
route driver starting next week for the USPS moving our
delivery and pick up time from 10:30 each to to
noon to 1pm, which gives us more time to process your
orders for shipping each day, we are going to make some
adjustments to the retail store operating hours.
Starting on Tuesday 03/27/18 the retail store will
NEW RETAIL STORE HOURS FOR SPRING / SUMMER 2018
Wednesday 10a - 2p
Thursday 10a - 2p
Friday 10a - 2p
However, except for Sundays, I am at the retail store
everyday shipping orders, I have to have dedicated and
uninterrupted time to process your online orders! This
new schedule will allow me to do that. If you want
to pick up your order on "CLOSED" days, please call
ahead to make arrangements.
As we approach the Fall and the holiday season we will
be open on Tuesdays and Saturdays again with longer
Please keep in mind my day starts at 5am processing the
over night orders to be transmitted to the warehouse
and/or manufacturers for delivery to us, updating the
website database from 6am to 7am, then I make the trek
from my home office to the retail store.
Some of this schedule in the early morning may change
with the new search engine and shopping cart coming
This will be completely new and customized for BRH and
should be faster and easier to find and order product!
A BETA Test of this will begin shortly and we will ask
Track Crew Members to help test the new systems!
We will let you know when this will occur!
March New Product Announcements: Order
Now and Save!
Get in your March preorders now! New HO
products include WalthersMainline(R)
EMD F7 in five new road names, a newly tooled
60' High Cube Plate F Boxcar and new road
names for the International Bay Window Caboose. A newly
HO kit is also a model you can easily
sell in multiples - the Company
Pre Order Due Dates
March 25: Rapido Preorders
March 29: Trainworx Preorders
March 30: Bowser Preorders
March 31: Walthers Preorders
April 13: Bowser Preorders
April 18: Atlas Preorders
All-New Walthers Layout Control System
Components Now In Stock
have been eagerly awaiting the arrival of
the new Walthers
Layout Control System Switch Machine and accessories we
have some in stock at the retail store. This is a fast,
fun and affordable way to
customize easy turnout operation on new or existing
layouts running DCC or DC power, in HO, N, Z, S and O
Scales! The Walthers Layout Control System is in stock
and selling fast. Capture your share of
the sales now!
New Schemes for Walthers SceneMaster HO
53' Singamas Containers are Here!
Modelers in the modern era will like
these new container arrivals! Seen in domestic service
all across North
America, these HO Scale SceneMaster(TM)
models are faithful replicas
of the Singamas 53' Containers serving all types of
contemporary shippers. They go great
withWalthersMainline and WalthersProto(R) intermodal
well cars and
other intermodal cars. Don't miss out - order now!
Credit Card Fraud Alert
Hobby shops, like other retailers, are
occasionally affected by credit card fraud. There are
currently several scams affecting
Please be aware of any unusual ordering
activity and contact the proper authorities if you
observe suspicious activity.
we have been discussing in the last couple of updates,
we do not sit still for any credit card fraud or credit
card fraud attempts.
Currently we in the processes of legally pressuring at
fraudulent transaction from January 2018 for $32.40 and
another one that happened just today for $266.66.
Since these transactions happen via the internet and
across state lines they constitute theft via
credit card and are considered wire fraud as well. In
the case of the $32.40, USPS mail fraud as well. These
frauds have been reported to our local authorities IE
the Greenville County Sheriff who has contacted the
Upper Darby PA local police to help resolve this matter.
It has also been reported to the FBI and the Secret
Service credit card fraud divisions. The $266.66 has
until Monday to return the money to BRH before he
suffers the same fate.
We are very very serious when it comes to credit card
fraud and no matter what the dollar amount is, we pursue
the perpetrator of the fraud, and yes, theft from BRH.
For example, what seems to be a small amount of money
like $10.00, take about $200.00 in new retail sales to
cover this theft.
Until now, we have been able to keep prices down, but if
the trend continues, we will need to review our
pricing and policies yet again! These situations are no
different then shoplifting direct from the retail store!
are not one to spread rumors, but we heard a big one
today from a reliable source.
Grand Line manufacturer id 300- may be closing soon!
So, if you need detail parts, best to order them now
while they are still available!
New Atlas HO and N Scale Products Now
Exciting new Atlas HO and N Scale models
are headed your way!
Notable arrivals include HO AEM-7/ALP-44
electrics, N Scale GE Dash 8-40B/BWs, GP7/9 and SD7/9
diesels and many new freight
cars. Many models are already in short
supply, but a few remain, so order now for best
selection! So of the items arriving are advance and back
order reservations from 4 years ago!
A Handful Left: Broadway Limited HO EMD
Equipped with Paragon3 sound and DCC
these 1960s and later switchers
are popular. The Paragon3 sound system
works with all Broadway Limited Rolling
Thunder(TM) advanced sound
systems. Other features of this diesel locomotive
heavy die cast chassis, smooth-running
flywheel-equipped drive, directional headlights and
magnetic knuckle couplers. Several
road names and road numbers are already
sold out, so order now and don't miss out!
Rapido Trains Announces Additions to HO GE B36-7
Diesel Road Names
Last week Rapido announced its first
US-only diesel, the GE B36-7.
Road names to be offered include ATSF, CR, CSX,
System, SP, SOU and NS as well as on
connecting lines. In the last
few days Rapido added another road name: Transkentucky
Transportation as well as an undecorated
BC Rail version of the locomotive.
The new super detailed Rapido model captures all the
detailing of the prototype and now comes
in six road name-appropriate body styles.
Yesterday we received an email from our main
wholesaler, Walthers, regarding their inventory. It
inventory will be done in about 5-6 weeks (by
04/13/18). It is only done on Thursday’s and Friday’s,
and has been done this way for 12 years."
Based on information we have received it seems
that within their warehouse they block off a section to
do their counts. During this process, they do not pull
items from anyone's orders from that section. Thus items
we show and Walthers shows in stock are not shipped due
to the inventory section they are working on.
Unfortunately, we do not know what these items may
be until later that day. Then we have to reorder those
items for the next order day.
So, items we order on Thursday where being reordered
Friday. Then it seems the same thing would happen again
on the Friday order pushing the Thursday and Friday
items to be reordered on Monday. Despite what Walthers
has stated, in our 13 years of business this has never
been an issue. This year for some reason it has.
So, this in combination with the weather related delays
has been pushing some orders from our normal 2 to
3 business day shipping window to 7 to 10 days. There
have been days recently we have started our shipping day
at 6am during the week. Worked on Saturdays and other
'retail store / shipping department ' days off to catch
up. Also, we have been going to the Fedex Terminal
each day to pick up the shipments at 8am to get ahead of
the curve by 2 to 3 hours since there have been
delays in the Fedex System.
For example, last Wednesdays order normally would be
received Friday morning but was not received until
4:30pm and we went to Fedex to pick that up!
The Friday order normally is here Monday morning but for
some until reason was held up in Charlotte for 2 days!
We received that around 8am Tuesday, a full day
As of this update, Monday's order has left Charlotte at
4:47am and should arrive at the Greenville Fedex
Terminal around 7am. Hopefully they will have this truck
unloaded, sorted and loaded on the Fedex Freight truck
for delivery to us for today. As we have been doing for
quite sometime now, we wil be meeting the Fedex Truck
just outside their terminal to get this large order
ahead of the normal route schedule.
With that said, buy the end of the day today, we should
be back on track for our normal 2 to 3 business day
shipping to our customers.
updated: March 13, 2018
FedEx is closely
monitoring the winter storms across the
Northeastern region of the U.S. Contingency
plans are in place to ensure the safety and
well-being of our team members and to minimize
the effects of these storms on service. These
storms often cause pickup and delivery delays
and disruptions for FedEx customers. FedEx will
be prepared to provide service to the best of
our ability in areas affected by the storm and
as local conditions allow.
Please continue to check
FedEx Service Alerts for updates
What's Wrong With Our Hobby
What is wrong is that there just is not enough
product available to sell and the manufacturers do not
seem to care!
Two very recent cases in point.
We have a customer that is looking to complete a bridge
and is in need of parts. Our main wholesaler does not
have what is needed so we tried to contact the
manufacturer Grand Central Gems. We have called and
emailed several time now over the last couple of weeks
with no response. Another manufacturer that does not
return calls or emails is MTH-Railking. Why not?
Over the last three months we have seen product
availability begin to dwindle with the loss of over
3,000 products our wholesaler has dropped!
The other problem is advance reservations. The biggest
offenders of announcing items and not producing them or
taking a very very long time to finally get them to our
customers are MTH-Railking, Atlas, Rapido,
Broadway-Limited and Lionel. We are still awaiting
delivery of 2017 Christmas products from Lionel for
Just the last week we finally received a locomotive that
a customer ordered over 4 years ago! Entirely too long!
And now the
manufacturers and wholesalers are keeping very low
inventories on the basics of the hobby! We can all wait
for a piece of rolling stock or a building, but waiting
for track and even a rail joiner for a very long period
of time is totally unacceptable.
Plus the situation with inventory at Walthers last week
without notification that there might be issues with
sending us your product ordered is not acceptable!
Part of the problem as we see it is all the products
that are made outside the USA! I have been saying this
for over 13 years now. Bring the production of our hobby
back to the USA where the manufacturers can have some
'local' control over production.
At BRH we depend on our vendors and shippers to deliver
us excellent customer service. This is currently
happening sporadically at best! Without their attention
to detail we then have issues getting you the excellent
customer service and low pricing you deserve and expect