Model Railroading is a
great hobby. However over the last four years now going on five years, there has
been a lot of turmoil within the hobby. Some manufacturers can not seem to turn
the corner and catch up on the huge back log of products that where once
available all the time.
When we started Blue Ridge Hobbies back in 2005 we offered about 134,000
items in our database of which about 90,000 or so where available for sale.
is no longer the case.
Effective 04/01/15 -
Blue Ridge Hobbies will no longer list in the product database
items that are listed as the following:
Unknown Availability Date
To Be Announced (TBA)
The reason for this drastic move is the fact that, after four years, the
manufacturers of model railroad items still have not resolved the product back
relating to two factory closings in China back in 2011 and 2012. We have
discussed this situation in emails and phone calls with customers in the past
but after four years we do not see any real changes by the manufacturers to
resolve the back log of products not available.
Effective today, we will only
offer the products that are available to ship to you today once they are
received from our wholesalers.
Up until 03/31/15 our database reflected about 135,000 items of which 95,000 have
been not available. We have removed them from our database because of the
problems relating to the shortages and the type of customer service we are proud to offer
that we currently can not offer.
The issue at hand is that the back log of products that are not available
is unmanageable and has been for sometime. Some of our customers do not
understand why this is and are blaming Blue Ridge Hobbies for the shortages and
back orders which is as far from the truth as it can get. We can only sell what
we receive from the manufacturers and wholesalers.
It is very frustrating when you can not get the products you need now, to
complete a task on your model railroad. I feel your pain having to wait years
for track, locomotives etc. to come in.
Recently, customers have complained about Blue Ridge Hobbies to the Better Business Bureau and requested
refunds from their credit card companies for orders that we have been holding
for them, per their request, due to a back log of items that are still due to
them. In most cases these back ordered, advance reservations, special orders and
TBA items go back as far as five years or more! Prices have increased in general
within the hobby over the last five years and the manufacturers are not honoring
the original prices at the time of order. This is causing problems with our customer
base and is not our fault!
Another issue is that customers have not been keeping their credit card
information up to date with us for these back ordered, advance reservations,
special orders and TBA items. In some cases the customers have passed away,
their contact information is no longer valid or they just out right do not
return calls or emails.
What happens then, Blue Ridge Hobbies gets stuck with merchandise it has
no use for and the will not sell. In a lot of the cases they are not returnable
to the manufacturer or wholesaler. We are currently selling off items that people
do not want via our Deal of the Day list, all at cost or lower. These items
still are not selling! That is over $30,000 worth of inventory!
We can no longer absorb these items into our inventory!
We want to keep prices low for all of you, but we can not do that with the
current manufacturing situation. Until that changes, we are only going to list
products that are available today, so that we can fill your order completely.
Now, for those of you that have made orders with back ordered, advance
reservations, special orders and TBA items prior to 6am on 04/01/15, these items
are still ordered and no changes have been made in these cases. Prices are still
subject to change as they always have been after 90 days per our store policy
Many of you have pending orders that have not been fulfilled and are
sitting in our hold bins for order completion. In some cases these orders go
back as far as 2008! As time permits, older back orders will be checked first for
potential completion. If the credit card is up to date and usable, all back
orders in the hold bins will be sent to you. If the credit card on file will not
process you will be notified via email one time that we need new credit card
information to forward you your product ordered. If, after 30 days from that
email you do not respond, you will lose these items and they will be donated in your
name to the Miniature World of Trains which is a 501c3 Non Profit.
We can no longer continue to maintain the growing storage of product for
customers in our store. If you have ordered an item for store pickup, after 7
days if it is not picked it, we will ship it to you at your cost!
Effective today we will no longer offer SHIP AS ONE order as well. Each
order will be shipped the day the product arrives from the wholesalers and
The bottom line here is that we want to offer you the best product
availability and the quickest turnaround time. This change will allow us to
continue to do that.
Blue Ridge Hobbies is not going anywhere. We still plan on moving into the
Miniature World of Train by this time next year. We are still here to serve you
and will continue to do so the best we can as long as you the model railroad
to support Blue Ridge Hobbies.
We are looking forward to your order!
To order available products today just click on the logo
President and General Manager