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FROM BEHIND THE COUNTER

NEWS AND UPDATES
12/02/17

HAPPY NATIONAL TRAIN DAY!


NO UPDATE LAST WEEK / SALES UPDATE

Sorry about not doing an update last week over the Thanksgiving Holiday since the Thanksgiving Day, After Thanksgiving (Ready For Seconds) and the Cyber Monday sales kept me very busy.

Sales where extremely high this week but have now slowed again to a crawl both online and in store despite the extremely low prices we have been offering this week. Hopefully, this weekend you all will be ordering more products.

October sales year to year again up 22.9% over 2016,  70% over 2015, 74% over 2014 and 35% over 2013. So our best November since 2012!
Year to date sales are trending the same way up 26.9% over 2016, 47% over 2015, 14% over 2014. So we are looking for a good finish to 2017. Year to date 139% of customers are returning and 39% of our sales are to new customers.

SHIPPING UPDATE

As of this update we are caught up with shipping from the Thanksgiving weekend sales volume. We had been about a day and a half behind starting last Friday due to the great sales volume over the weekend!

SANTA'S BIG SALE CONTINUES

Great prices still available online for over 4,000 items. Please get your orders in if you need something to arrive for Christmas as time is running short. Please have your orders in by December 15th!

Great Stocking Stuffers: New Walthers SceneMaster HO Trailers

Just in time to ramp up holiday sales, new SceneMaster 35' Fluted-Side and 53' Trailer two-packs are now available.
Whether for use as flatcar and intermodal loads or as traffic on the highway, these colorful semi trailers are great your layout.
They're selling fast and some schemes are already in short supply.
 

Important Update on Walthers Product Deliveries

Keeping you up to date on Walthers product deliveries is a critical to keeping you all informed. For various reasons, including Walthers efforts to produce and deliver the best possible products, and shipping delays resulting from the increase in holiday traffic, Walthers have just learned that several items announced earlier this year are arriving later than expected. This is very disappointing news for all of us at Blue Ridge Hobbies, but we are monitoring the situation closely and will continue to keep you updated.

Below is a list of updated shipping schedules for upcoming Walthers products.

Locomotives

WalthersProto

GP35 Phase II: #920-42163 - 42174 (sound & DCC) & #920-49163 - 49174 (DC) announced for December 2017, now January 2018

GP7: #920-42100 - 42109 (sound & DCC) & #920-49100 - 49110 (DC) announced for December 2017 now June 2018

GP9: #920-40872 - 40881 (sound & DCC) & #920-47872 - 47882 (DC) announced for April 2018 now June 2018

SW1200: #920-41434 - 41443 (sound & DCC) & #920-48434 - 48444 (DC) announced for January 2018 now June 2018

F7 A & B Units: 920-40900 - 40919 (sound & DCC) & #920-47900 - 47903 (DC) announced for December 2017, now January 2018

E8 & E9A PRR, ATSF, CB&Q: 920-42350 - 42359 (sound & DCC) & #920-49350 - 49357 (DC) announced for December 2017,
 now February 2018

E8 & E9A C&O, IC, NYC, SOU: 920-42360 - 42375 (sound & DCC) & #920-49360 - 49372 (DC) announced for February 2018,
now September 2018

WalthersMainline

GEVO: #910-20151 - 20162 (sound & DCC) & #910-10150 - 10162 (DC) announced for December 2017, now January 2018

SD70ACe: #910-19835 - 19844 (sound & DCC) & #910-9835 - 9844 (DC) announced for February 2018, now March 2018

F7A and A-B sets: #910-19001 - 19924 (sound & DCC) & 910-9902 - 9913 (DC) announced for January 2018, now March 2018

Plymouth ML-8: #910-20007 - 20013 (DCC) & #910-10007 - 10013 (DC) announced for January 2018, now June 2018

Freight Cars

WalthersProto

Jordan Spreader: #920-110100 - 110108 announced for February 2018, now June 2018

55' Trinity 30,145-Gallon Modified Tank Car: #910-100700 - 100711 announced for January 2018, now August 2018

WalthersMainline

72' Centerbeam Flatcar w/Opera Window: #910-4809 - 4818 announced for January 2018, now March 2018

50' FGE Insulated Boxcar: #910-2027 - 2038 announced for December 2017, now June 2018

53' NSC Stand-Alone Well Car: #910-5069 - 5078 announced for  December 2017, now June 2018

53' NSC 3-Unit Well Car: #910-55069 - 55078 announced for December 2017, now June 2018

50' Waffle-Side Boxcars: #910-2317 - 2328 announced for January2018, now March 2018

50' ACF Exterior Post Boxcars: #910-2181 to 2192 announced for March 2018, now June 2018

Thrall 40' Rebuilt Well Car: #910-5601 - 5612 announced for February 2018, now June 2018

39' Trinity 3281 Covered Hopper: #910-7500 - 7524 announced for December 2017, now February 2018

WalthersProto Passenger Cars

70' ACF Heavyweight Baggage Car: #920-9501 (Standard) & #920-9511, #920-9521 (Deluxe Edition) announced for January 2018,
now February 2018

85' P-S 52-Seat Coach, Fluted w/Skirts: #920-9502 (Standard) & #920-9512, #920-9522 (Deluxe Edition) announced for January 2018,
now February 2018

85' P-S Dorm-Diner Rebuild: #920-9506 (Standard) & #920-9516 & 920-9526 (Deluxe Edition) announced for April 2018, now June 2018

Cornerstone Structures

UPS(R) Hub with Customer Center: #933-4110 announced for November 2017, now January 2018

The UPS Store(R): #933-4112 announced for February 2018, now January 2018


Walthers-Exclusive HO Trucks and Trailers Coming from Trucks n Stuff

New highly detailed tractor/trailer sets and a 53' container on chassis trailer will be available exclusively from Walthers.

Produced by Trucks n Stuff, the two new Freightliner tractors with sleeper cabs (one each Cascadia and Coronado) feature die cast bodies with appropriate chrome details, interiors and wheels that roll. The Coronado is hauling a 53' Maersk container on a chassis trailer and the Cascadia hauls a 53' dry van trailer painted for Interstate Distribution in the latest 2017 logo. Alsoavailable is a separate 53' Maersk Container on a Chassis Trailer decorated for Knight Port & Rail Services. These affordable rigs are perfect for hauling on your layout.

Bluford Shops HO and N Cabooses Complete Customers' Trains

Some say a caboose makes a train complete, so the latest arrivals from Bluford Shops are highly detailed models are based on short-body bay-window and transfer cabooses and come with roadname-appropriate details and body variations. Some road names and road numbers are already in short supply, so get these popular models in' HO and N on your railroads today!

NEWS AND UPDATES
11/17/17

NO UPDATE LAST WEEK / SALES UPDATE

Sorry about not doing an update last week, it has been very busy at the retail store and online sales are still strong.

Year to year we are still up 27% with the strongest month of December to still come!

New customers are still strong at 37% and returning customer are at 138%. Most coming from on line searches or referrals. The displays in Model Railroader Magazine did not pan out based on the "How Did You Hear About Us" line on the shopping cart form and on line search tracking we have. So, needless to say that after 3 months we have decided not to spend any more of our advertising resources there. We will continue with the dealer listing ads however.

MODEL RAILROADING SEASON IS HERE!

Well, the cold weather is here and the leaves are removed from the lawn here in South Carolina for the season! So we now move inside to work on my personal layout and we start seeing more people in the retail store.

We have received new Lionel Starter Sets in the store as well as new rolling stock. As of this email, the store is a fully stocked as we can get it.

Online, the database is update daily now to offer you the best availability of products. We do our best to keep the items you need on a need it now basis in stock. Remember the retail store only features HO scale with some O Scale for the holiday season.

Online there are about 44,000 items available each day for sale and yesterday we put it all on sale in advance of the holiday weekend.

SHIPPING FOR THE HOLIDAYS

AS OF 11/16/17 WE ARE EXPERIENCING DELIVERY DELAYS FROM FEDEX GROUND. THE DELIVERY TIME EACH DAY USUALLY OCCURRED AROUND 9:30AM EACH DAY. AS OF THIS UPDATE THE DELIVERIES ARE NOW ARRIVING AROUND 11:30AM EACH DAY. THIS IS DUE TO THE HIGH VOLUME OF SHIPMENTS THAT NOT ONLY WE ARE EXPERIENCING, BUT FEDEX GROUND AS WELL.

WHAT DOES THIS MEAN? WE ARE CURRENTLY ABOUT 1/2 DAY BEHIND IN GETTING ORDERS PROCESSED ONCE THE ARRIVE AT THE SHIPPING DEPARTMENT. WE CURRENTLY HAVE ONE FEDEX PICKUP PER DAY AND A MORNING AND AFTER PICKUP OF SHIPPABLE ORDERS VIA USPS.
 
THESE DELAYS ARE BEYOND OUR CONTROL.

CLICK HERE FOR THE REGULAR SHIPPING SCHEDULE LISTED ON OUR STORE POLICY PAGE

PRE ORDER DEADLINES

November 20: Rapido Preorders
November 30: Trainworx Preorders
November 30: Walthers Preorders

 

THANKS AGAIN FOR THE SUPPORT!


 


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The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $0.00 effective 07/19/12
Effective 07/27/13 - On Line Orders under $25.00 will have a mandatory $3.00 service fee to cover credit card processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.

"At Least One Or More Available At Our Warehouse"  does not indicate what is available for sale at the retail store.
"At Least One Or More Available At Our Warehouse"  indicates what is listed as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies® manufacturers product search page update. This includes but not
 limited to items that are dealer returns, show stock, reserved items, damaged product, and otherwise unavailable for sale items.
Therefore, not all items listed as "At Least One Available At Our Warehouse"
 are available for sale or distribution at your time of viewing the product search page as product availability changes throughout each day. 

The Unknown Availability  or Advance Reservation listing shows items expected to arrive according to the manufacturers or wholesalers supplied information.  
The information on this page is updated as frequently as possible. 100% accuracy of information is not guaranteed.
Check with Blue Ridge Hobbies® via email at
contactus@BlueRidgeHobbies.com for updated information.

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