Store Policy / Terms Of Use

Minimum Order is $00.00 effective 07/19/12 including phone orders outside of 100 mile radius of Blue Ridge Hobbies™  retail store.
Effective 07/27/13 - Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.

When ordering your choice from Blue Ridge Hobbies™ , you are receiving the lowest price at the time you order an item. Products are subject to availability and are usually shipped to you in 2 to 3 business days (sometimes longer depending upon time of year such as the Christmas  Holidays or weather related issues) from when your order date (unless otherwise noted on order status page, email or phone call you may receive) most times orders are shipped within 2 to 3 business days and within 1 business day shipping on in stock** items shipped next business day.

Key To Website Database Terms

This regards notes in the information field on the product search pages

If the field is empty, this means during the last update for this manufacturer, the product was listed as available. We will have to order the product from the manufacturer or wholesaler to fill your order.

*This item is a store stock item and will be filled from our store inventory. This availability can change after each daily update and effect the shipping of your product. When this occurs, the item(s) will need to be ordered from the wholesaler or manufacturer.

"Bulk" in the product description may require a minimum quantity to be ordered to receive the low price.

Also, some items may have a minimum order amount and this may not be noted in the description field. You will be emailed if the product ordered does not meet the minimum.
 

First Time Customer Orders

We can not ship first time orders to an secondary or alternate address. All merchandise must be shipped to your credit card billing address for the first order. Future orders using the same credit card can be shipped to a  secondary or alternate address.

All first time customer orders are sent SIGNATURE REQUIRED.
 

Back Orders / Advance Reservations / Special Orders / Store Hold Bin

Effective 03/20/16 revised 12/26/17:

Items not in stock will only be back ordered at a customer's request. This must be done in the COMMENT BOX during your order check out. There are times when the wholesaler, manufacturer or the retail store indicate that an item may be available or that an item was available but not in the quantity to completely fill and order (SEE ORDERING),  a customer must authorize the back order using the COMMENT BOX for this authorization. If this is not done, the order will be shipped with the quantity available at the time of shipping. NO back order will be processed. You will be notified via email when a shortage occurs.

Back ordered items for residents in the Continental USA will be shipped as per the shipping and handling information below.

Blue Ridge Hobbies™ will require a 20% deposit on some back ordered items and advance reservations and specialty orders. This will be charged at time of order. Item / Product Price is subject to change by manufacturer and/ or wholesaler and is beyond our control. You must keep your credit card up to date at all times. Shipping and handling charges are extra and will be charged at time of shipping. Long wait times can be expected for the product to arrive. Blue Ridge Hobbies™ has no control over when the products will arrive.

Deposits will be refunded as store credit only if the advance reservation / back order is canceled by the customer by telephone phone and speaking with a Blue Ridge Hobbies customer service representative and by receiving an order cancellation number. Email and voice mail cancellations are not excepted at anytime.

Back Orders and special orders prior to 04/01/15 6am EDT - orders will be shipped when received after full payment which includes shipping and any miscellaneous fees that may be applicable is received.

Credit card is required for all back ordered and advance reservation items. YOU MUST KEEP YOUR CREDIT CARD INFORMATION UP TO DATE AT ALL TIMES. IF YOUR CARD IS NOT UP TO DATE YOU MAY LOOSE YOUR ADVANCE RESERVATION / BACK ORDER. REFUNDS WILL BE FOR IN STORE CREDIT ONLY.

Back Orders and special orders prior to 04/01/15 6am EDT are assumed authorized by customers unless otherwise noted in the comment box and/or back order field on the shopping cart credit card input page. We can not call or email you back regarding status of potential back order item(s). This information is available via the product search page. You can note in the comment field on the shopping cart and potential replacements for a potential out of stock item.

Back Orders and special orders prior to 04/01/15 6am EDT items may be shipped in combination with future orders or as an individual shipment. New shipping and handling charges may apply. If you wish to have back orders shipped as one shipment, please note your request in the comment box at time of ordering ship as one shipment and combine with previous orders if any. Otherwise, each order and / or item will be shipped individually with separate handling charges.

Back Orders and special orders prior to 04/01/15 6am EDT or held orders over 7 days old that are on hold for future shipment with other back orders or future new orders, will be charged to your credit card for merchandise only until all the item(s) can be shipped, based on your response in the comment box to each order.

The status of your back order , advance order or special order can be attained by calling 864-255-4671 during our normal business hours or visiting the Blue Ridge Hobbies™ ordering page. Just look up the product number to see if it is available or check Walthers.com

PLEASE NOTE: Advance Reservations, Back Orders and Special Orders prior to 04/01/15 6am EDT older than 3 months are subject to potential price increases. You will not be notified of any price increase by the wholesaler or manufacturer as we are not notified by the wholesaler and manufacturers unfortunately. If you would like to cancel any back ordered item, contact Customer Service immediately regarding this item. Please call 864-255-4671 during our normal business hours. If you call and do not speak with a Blue Ridge Hobbies™ customer service representation, then leave a message for a call back during normal business hours. Until you receive a call back and receive a order cancellation number, the order is not considered canceled. Emails or voicemails are not accepted for back order, special order or advance order cancellations. Please refer to the Holiday Schedule if you do not received a call with 72 hours since there are times that Blue Ridge Hobbies™ is closed.

It is the responsibility of each customer to keep your credit card information, address, email and phone information current. If your credit card information, such as credit card expiration or a change in credit card information or address, email and phone information you must notify Blue Ridge Hobbies™ immediately by telephone during our normal business hours and speak with customer service OR you can update your credit card information using the secure Blue Ridge Hobbies™ Product Search Page Shopping Cart and picking the item CREDIT CARD. The other fields do not need to be filled out.

Special Order items can not be cancelled. Pending Arrival Items (items on their way from the manufacturer or wholesalers) to Blue Ridge Hobbies™ or Pending Shipping To You Items can not be cancelled without a 20% restock fee.

Back Orders, advance reservations and special orders prior to 04/01/15 6am EDT will require an additional shipping charge and are shipped separately unless noted by you in the comment field . We can combine back ordered, Special Order and Advance Reservation items with new orders that have been placed to save shipping. Answer the shopping cart shipping questions to reflect your choice in how Blue Ridge Hobbies™  will handle your order.

EFFECTIVE 05/28/08 updated 05/13/10 and 04/01/15:
Prior to 04/01/15 Due to customers not picking up ordered merchandise at our retail store:

 ALL special order items will require 20% deposit via credit card or cash.

 All orders must be picked up within 7 days from receipt at Blue Ridge Hobbies™ and your phone and/or email notification.
    After 7 days the merchandise will be charged to your credit card and shipped to you if not picked up by the 8th day.

 Defective merchandise must be returned to manufacturer no exceptions, including in store purchases.

 No Returns or Exchanges on electrical equipment and parts including but not limited to Motive Power, DCC Equipment, Power Supplies, Switches and Electrical Turnouts.
 

Our base discount is an automatic 20% or more off most manufacturer's suggested retail pricing. Some discounts are higher and some are lower. We beat Walthers pricing as well as pricing for most of our internet competition. Some items have deep discounts from our ON SALE, WEEKLY SALE and other SALES that are run each week. Our regular prices are lower then most other online and retail locations around the world with many specially priced items lower than others sale prices! We do check our pricing all the time and compare it to our competition.

Sign up for our email updates to keep informed on our great sale pricing. JUST CLICK HERE!

Save even more! Use the Discount Code link if available. Or type the words ON SALE! in the search engine field to find the ON SALE! items for each individual manufacturer.

Phone orders or in retail store order will be sold at the store discount rate, not the internet store rate. Internet store sale items and specials are not valid in the retail store.

The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our retail store.
Prices on these pages are available for online sales only

Effective 07/19/12 revised 07/27/13 and 01/01/18:

Minimum Online Shopping Cart Order is $0.00 effective 07/19/12
Effective 07/27/13 - On Line Orders under $25.00 will have a mandatory $3.00 service fee to cover credit card processing fees.
Effective 01/01/18 - On Line and Phone Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
On Line and Phone Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.
 

International customers and International Credit Card (Non US BANK) please note: Effective 05/26/07 -- additional fees for international shipping and paperwork fee charges (international monetary conversion fees) will be added to your total order cost after initial credit card processing. Unfortunately, these additional fees need to be passed along to you, our customers due to the additional time needed to process and package your order.

Here is a list of known fees as of 06/29/16:

Above is a list of known fees and countries we do ship to. If you country is not listed, please assume we will ship to your country. If not, the shopping cart page will be updated to reflect the order status and appropriate fees charged.

All first time orders from international customers outside the United States, will be shipped 30 days after you order is received for processing. Initially, your credit card will be charged the full cost of your shippable order. Shipping is charged to your card at time the order is ready to ship. This is done to prevent credit card fraud.

Once you have established an account with your first order, any further orders using the same credit card will be processed within 3 to 4 business days.

We apologize for this delay.

Countries and locations that Blue Ridge Hobbies™ will not ship to are: Japan, Mexico, North Korea, India, Thailand, Vietnam, Brazil, Singapore, Nigeria, Iran, Iraq, Indonesia, Yemen, Libya, Egypt, Syria, Afghanistan, Pakistan, India, Sri Lanka, Argentina and Cuba. This is subject to change at anytime and may not be announced on this page.
 

CONTINENTAL US
Most domestic orders are shipped US Postal Service First Class Mail for packages under 14oz  starting at about $5.40 per package. All packages are shipped by weight and we ship via the lowest cost carrier is used in all cases to save you money. We do not quote shipping rates in advance. If you want to lowest cost shipping choose the CHEAPEST option for shipping when you are checking out.

United States Postal Service (USPS) and Fedex shipping is also available upon request. Bulky, heavy and high value items may be shipped exact charge via US Postal Service or Federal Express (Fedex).

Please provide a street address for these FEDEX deliveries.  Shipping charges for these services are exact cost. Expedited services are available at actual costs.

Please note your shipping preference in the comment box on the shopping cart credit card information page.

ALASKA AND HAWAII:
Orders may be shipped United States Postal Service or FEDEX. Shipping charges for these services are exact cost and will be quoted prior to order confirmation. 

INTERNATIONAL:
Orders may be shipped United States Postal Service or FEDEX. USPS is usually the lowest cost. Shipping charges for these services are exact cost. Your credit card will be charged at the time of your order for the cost of the items purchased less cost of shipping. There is a 30 day hold on all international orders. Then the day it is scheduled to ship, shipping and handling charges will be processed to your order completing the order. See below for overall processing time. This is done to prevent credit card fraud.

Requests to have the declared value to be less than the actual value of the package or shipped as a gift, will not be honored.

Standard parcel post air to ground: (Please allow 4-12 weeks delivery time)
Minimum $3.00 handling fee plus actual cost of shipping (you can estimate your shipping cost as 20% on orders less than $150 and 15% on orders over $150 before discounts). Tariffs and other fees may apply and be charged to your credit card after you receive your order. Blue Ridge Hobbies™  does not have any control nor do we know in advance of the shipping of product to you, what the cost will be. In some cases, there is no additional fee or tariff charged by the country you are shipping to.

Air Mail: Minimum $3.00 handling fee plus actual cost of shipping

Please use your credit card to expedite processing of your order.
Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped outside of the United States.

New Customers (please note):
For your protection, we can only ship to your credit card billing address. After 90 days, you will be able to ship packages to an alternate location. We apologize for any inconvenience.

HANDLING FEES:
Minimum fee per shipment $2.00* effective with order placed from 03/04/11 on all new orders.
 
SHIPPING FEES:
Shipping cost is the actual cost of shipping. No additional fees or charges are added to shipping costs.

• General Shipping Costs (in most cases):
  Standard: via USPS are shipped via weight. Insurance is added nominal fee and at the shippers discretion. No other additional shipping costs are added on. You can choose no insurance based on the response to the questions on the shopping cart order. You must note your choice of no insurance in the comment field. 
  
  PLEASE NOTE: all orders are shipped by weight and your shipping cost will reflect that cost. Please contact us for more details. The average cost of 1lb shipping via USPS Priority Mail is about $7.40 (including insurance and delivery confirmation). Small items that can be shipped using padded envelopes, such as Kadee coupler products, will reduce the overall cost. Estimates for your specific shipping and handling cost can not be determined prior to shipping.
  
  Also, if you ship to a business (commercial) address and the lower cost shipping is via UPS or Fedex, you can save an estimated $2.00 per shipping!
  
  Effective 11/27/07
  To Protect you purchase during shipping, due to problems related to USPS delivery problems and lost packages, All packages sent via USPS will require Delivery Confirmation and Insurance. Fedex shipments are not effected in this manner.
  
  Rush: next business day for in stock products are shipped via weight. No additional shipping costs are added on. Cost handling fee + $19.99
  
  In Stock Items "Ready To Ship" are shipped next business day
• Most orders ship within the next business day after receipt for our suppliers unless the items is in stock. In stock in store items ordered by 3pm EST are shipped next business day.
• Products are subject to availability and are usually shipped and received by you in 7 to 10 days from when you order (unless otherwise noted in the confirmation email you will receive). Within 1 business day shipping on in stock items shipped next business day. Most orders are shipped to you within 3 business days from your order date.
• All back orders will be sent via standard USPS Priority or Fedex shipping when received. Additional shipping and handling may apply.
  *Hazardous materials, such as alcohol based-paints, solvents, resins, and paint removers cannot be shipped via priority or rush delivery; nor can they be shipped outside of the United States. If you have any questions regarding what constitutes hazardous materials, please call 1-864-255-4671.

  We accept VISA, Mastercard and Discover. Please use your credit card to expedite processing of your order and include your CVV number on the back of your credit card. (American Express cards are no long accepted  effective 01/01/2010)
  
  ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL OR FEDEX UNLESS OTHERWISE NOTED ON YOUR SHOPPING CART ORDER, YOU CAN ADVISE US THAT YOU PREFER PARCEL POST. HOWEVER IT IS NOT RECOMMENDED.
  
  ALL ORDERS ARE SHIPPED VIA THE ANSWERS TO YOUR SHOPPING CART ORDER ANSWERS VIA USPS or FEDEX.

Reimbursement for lost shipments:
Due to increased postal delays, Blue Ridge Hobbies™ will reimburse you for any loss ONLY AFTER we have been reimbursed by the USPS or OTHER CARRIER. In some cases, this may take up to one year or more. REQUESTS FOR REIMBURSEMENTS MUST BE RECEIVED WITHIN 7 DAYS OF SHIPMENT TO YOU.

Insurance Liability Coverage:
United States Postal Service (surface or air): A maximum of $600.00 per shipped carton. Insurance is added to most orders for a nominal fee when shipped via USPS.

FEDEX has a maximum of declared invoiced value per shipment.

Insurance Liability Coverage:
United States Postal Service (surface or air): A maximum of $600.00 per shipped carton. Insurance is added to most orders for a nominal fee when shipped via USPS.
 

• Items may be held for 7 days after voice confirmation via voice mail or direct contact with the customer for items received by or in stock at Blue Ridge Hobbies® the may be shipped to or held at our retail store without further notification to the recipient on the 8th day. Orders and/or items will be charged to your credit card on file after the 8th day.

Non-local customers living within the 50 Contiguous United States:

• Items may be held for 5 days after voice confirmation via voice mail or direct contact with the customer for items received by or in stock at Blue Ridge Hobbies® the may be shipped to or held at our retail store without further notification to the recipient on the 8th day. Orders and/or items will be charged to your credit card on file after the 6th day.

Holds may not be extended beyond specified days listed above. Please provide a phone number and credit card number with the expiration date unless special arrangements have been made with customers service via telephone call to 864-255-4671 during our normal business hours.
 

In the event a customer receives a model that was damaged in shipment by USPS or FEDEX, please follow the following procedures:

• 1.) Notify Blue Ridge Hobbies™ by calling during our normal business hours and the USPS or FEDEX shipping receiver office.
• 2.) Make sure you have the  USPS or FEDEX shipper or tracking number.
• 3.) Retain all shipping materials (carton, packing materials, etc.)

USPS or FEDEX will notify Blue Ridge Hobbies™ to issue a call tag at our (shipper) end. USPS or FEDEX will then pick up the shipping materials, the damaged model and the box from your address. This institutes the claim settlement. We will ensure that all corrective action is performed as quickly as possible.

Defective items not damaged during shipment can be returned for exchange to Blue Ridge Hobbies™ for replacement at shippers expense but is not recommended.  We due require that all returns be sent to the appropriate manufacturer or wholesaler as it is their responsibility to repair or replace the item or item(s). 

Blue Ridge Hobbies™ will not cover any shipping costs due to our low price points for any returns as defective. It is not industry standard that the manufacturer or wholesaler, or even the seller of the merchandise, cover return shipping.
 

YOUR GUARANTEE
-- RETURN AUTHORIZATIONS
-- REPLACEMENTS --
-- ORDER CANCELLATIONS --

Items sold by Blue Ridge Hobbies™ are warranted by the manufacturers to be as advertised and to be satisfactory to YOU. Any item you find to be unsatisfactory should be returned directly to the manufacturer for credit or refund or replacement. Not returned to Blue Ridge Hobbies™.

Defective merchandise must be returned to the manufacturer. No returns or exchanges on electrical parts or equipment including but not limited to Motive Power, DCC Equipment, Power Supplies, Lighting and Power Routing Electrical Switches.

There are some exclusions to our return policy including, but not limited to, opened software, discontinued items, and some manufacturers that require their items to be returned directly to them.

EFFECTIVE 9/14/08: It is your responsibility to see that the manufacturer receives the merchandise in the original package, in saleable condition (unless defective when you receive it). You may return items up to 30 days after purchase (the date on your receipt). Please include a copy of your invoice/packing list/receipt. NO EXCEPTIONS

PLEASE NOTE:  If you would like to cancel any back ordered item, contact Customer Service please call us immediately during our normal business hours regarding this item.  Please call 864-255-4671. Emails are not accepted for back order cancellations.

RETURNS
Processing will be expedited by doing the following:

Some items may be returned to Blue Ridge Hobbies™ up to 30 days after purchase. Please phone our customer service desk during our normal  business hours , to request a Return Merchandise Authorization (RMA) Number (1-864-255-4671). You will need to provide your customer number or order number or receipt number or invoice number and the stock number of the item(s) to be returned and the reason for the return.

Include a letter of instruction in the package advising if you are requesting credit or exchange. Write your Return Authorization number on the outside of the shipping carton.

Pack carefully. We are not responsible for damage during the return shipment. We suggest that you insure your return package to us if it has a high-dollar value.

Send all Returns to:
Blue Ridge Hobbies™ Returns Dept.
2327 N Pleasantburg Dr Unit H
Greenville SC 29609

EFFECTIVE 03/05/09 revised 04/12/12

1. A 20% RESTOCK FEE on your order error.

2. A 50% restock fee will be applied to returns and order cancellations*** which do not meet the above criteria.

3. Returns on special orders, advance reservations or returns to manufacturer or wholesaler (not for replacement of product but for refund). Blue Ridge Hobbies™ return policy per either line 1 or 2 plus any manufacturer or wholesaler fee or charges for returns

4. 100% refund on Blue Ridge Hobbies™error.

5. Items returned without RMA number will not be processed for refund or exchange.

6. Returns can take up to 90 days to process through Blue Ridge Hobbies™ and will be for store credit only effective June 1, 2009.

7. Order cancellations must be done verbally by the originator of the order (the person on the order), during our normal business hours. No emails or voice mails will be accepted effective April 12, 2012.

8. Items canceled that will be charged the restock fee  include items already received by Blue Ridge Hobbies™,  Blue Ridge Hobbies™ shipped to or in the process of being shipped to Blue Ridge Hobbies® but not yet received for a supplier, manufacturer or other source, hold bin items not yet paid for, shipping fees for product from the supplier, manufacturer or other source effective April 12, 2012.
 

In store purchases methods of payment are Cash, credit cards Visa, Mastercard and Discover effective 01/01/10 we no longer accept American Express and checks

If the check is returned for Non Sufficient Funds (NSF), Account Closed, Stopped Payment or Unable To Locate, prior to shipping, there is a $50.00 return check for (which our bank changes us), unfortunately, we must pass this fee to you before shipping. We will contact you via email, phone and/or mail to advise you of your options.

Return checks will be collected to the full extent of the law and will be prosecuted if not paid.

Please make sure you have the funds available in to avoid these fees!
 

We verify all credit card transactions via our credit card processing company and other means to secure that all transactions are processed to prevent credit card fraud. If there is any question about your credit card, you will contacted via email and / or phone to verify your order. We may even contact your credit card company directly.

If we determine that credit card fraud or theft via credit is suspected, we will contact the proper authorities that will include but not limited to the card issuing bank, local police, local magistrate, Post Master Secret Service and  Interpol as needed.
 

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.